2025 Price Increase

[gbmtl]

I received an email last month about the price increases coming in February 2025. The email said that there would be a $2.50 increase per TV service. What is a TV service? Does this mean the number of TVs connected to the network or the number of TV channel packages? Beyond the basic channel package, I currently subscribe to two other packages. Thank you.

[WelshTerrier]

Good Day.

Thank you for posting your question. As you know, this is a peer-to-peer web site. We do not have access to your account & billing records. 

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To see these you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. At the top there will be spot that says "Messages for _______" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

Have you reviewed your Mobility agreement on MyBell? It will include all of the details, terms & conditions, associated with your account.

Should you require further billing information & an explanation for the price change, you should contact Bell Customer Service.

Take care.

[zekette]

I'd appreciate Bell Mobility explaining to us all why they continue to increase our monthly bills by $6.   I now pay 92.66 monthly and I do not ask for anywhere near the amount of data that others have in their contracts. 

For a fact, my husband does not have this 'annual' increase.  But for some reason I do.   I spoke to Bell M a couple of years ago about this and the Bell M service person explained that everyone was getting this increase.   Not true.  At the time, Bell Mobility simply explained it was a normal increase due to increased business cost.  

But we are all looking for a difference/better service for any increase in cost.   So Bell M, please respond.

[WelshTerrier]

Good Day & welcome to the Bell Community Forum.

Thank you for posting your question on the community forum.

I would like to assist you, but I cannot with the limited information that you have provided. This is a peer-to-peer website. As such, we do not have access to this type of account information. 

Which mobility plans do you and your husband? Have you looked at changing plans? Have you looked into a shareable plan between you and your husband?

To view the availability of plans that you can change to, please login to MyBell > Select > Mobility service. Select > Change plan. This will open a web screen that will show you which plans you may be able to change to. If available, Select > the plan you wish to change to. Follow the onscreen prompts, > Confirm your change. Save > your changes & exit.

If no plans show up as being available for you to change to, please contact a Bell Customer Service representative. I am quite sure there are a number of other alternative plans that would best meet your needs.

There may be further opportunities of reducing your costs by bundling all of your services under one Bell account.

Please call 1 800 667-0123 or dial *611 from any Bell mobile device. If you are not satisfied with the information provided by the service representative, then request to speak to a manager.

FYI Only! Shareable plans allow family members to allocate voice and data between their devices. Adding your family members to a shareable plan means that you’ll save more than you would if every individual family member purchased their own unlimited plan. Each person is allowed to add more than one device to their name, and you save more for every device you connect—whether it’s a phone, tablet, or smartwatch.

Let us know if we can provide you with further help.

Take care.

[Ade]

So my bill went from 53 to 70$ 

A month bells response tuff your stuck for 5 months 

Wow 

What a terrible way to do business I'll be looking for a new provider very soon 

[Aptic]

Rogers does the same thing.  I used to be loyal to one provider, but now that switching is so easy I go back and forth and am always prepared to walk.  Many users threaten to switch, but they don't; and they know that.  The best deals are for new customers, or when you want to go back to the other provider, you contact the winback team.  One of the metrics stock market analysts use is new customers added - so providers are always giving good deals to increase that metric.

[WARNING TO ALL]

Why does Bell insist on raising their monthly fees EVERY YEAR? 

They never use their own notification section on the app and then when I call to ask why they didn’t notify via email they state oh it was on your bill. 

As a long time customer who uses the app I expect to have all my info in the app not have to go searching for hidden notifications or fees. 
Corporate robbery. Makes me want to switch providers all together. 

[Retiredandbored · Accepted solution]

Title. What I believe to be a helpful comment and suggestion on price increases. 

If you ask why you won't get an answer, at best a suggestion to look at our bill. 

Beyond that there is nothing more that anyone can say who represents Bell as an employee at any level we can reach or anyone as a user on this forum who is saying it as it is. 

Below I will explain why I say it after describing my increase and future portion offers and end of existing ones. 

I have seen an increase in price in June last year 12.00 for my 2 mobility phones last month and notice of 6.00 on internet in May. It never ends. Mobile syrup called it the annual Family Day gift. That is about right. An increase on each of your services around 3x per year. Almost wiped out my bundle discount. Promotions drop off in October for us. 

A phone promotion I declined that gave me 6.00 more to move from 40GB to 130 GB when a 6.00 increase was already coming. I asked whether I was I would see the increase if I took the offer. They said, no but wouldn't put in writing. They can't do that although I would have it in a chat. I tried chat and could not get assurances. Hmm!

Now that same offer is 12.00 more not 6 from before and I am paying the 6.00 increase. I only asked about it because if I could get 90 more for what appeared to be the same price as I would get by taking it and deferring the increased price. 

Declined and realized that I would be paying 6.00  more forever when my wife and I have 40 shared with capped speed unlimited after 40. We have never done close to 10, so why did I even think of doing it. Caught by "special promotion just for us"

Always think about the history of billing practices of the companies history of experience in trying to reduce your services and maybe price will follow. 

You can go to another company, but they all do the same over time. 

So to be clear I am not complaining, the forum team can't answer why other than send you to your bill where you will see the amount and the usual unchanging explanation.  That is the why so I am not asking why. 

If I could I would mark this as a helpful post, as it informs and educated. 

We all have to make choices. We can try to understand and change things but sometimes the only thing we can do is walk away or figure out how to live with it and enjoy what we bought. Not necessarily an easy thing. 

Hope this helps. You have to choose your own way and I will never judge anyone for doing their best which is all we can ever do in the moment. 

Sincerely Buce

[Aptic]

I just received notice that internet services are going up $6 in May.  That will bring my 2025 price increase for all my services to 11%.  That's 3 price increases in 5 months. 

[Increase again]

So...

This is my 3rd increase with bell in the last year - so were getting a 6 percent increase for ? Nice 

[Thisiswha]

I just got the regular notification that my bill was ready to pay but I noticed the price went up more than 6$ unexpectedly. I tried asking the chat why this happened and all it told me was that sometimes they increase prices and I would have been notified of this. I looked through all my emails again and can confirm I was never notified of the upcoming increase. This is extremely disappointing as I’m already paying so much for this plan. I’m seriously considering canceling this plan and getting a better price somewhere else. 

[User8207]

How does Bell justify an 8%+ rate increase? Are their corporate profits and executive bonuses not high enough? Maybe add 8%+ to the data packages.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer web site. As such, we do not have access to your account & billing records. 
Have you reviewed your Mobility agreement on MyBell? It will include all of the details, terms & conditions, associated with your account.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To see these you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. There will be spot that says "Messages or Important Messages" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

Should you require further billing information & an explanation for the price change, you should contact Bell Customer Service.

Take care.

[Dutch54]

Why did my bill on both lines increase by $6 each without notification or reason, not a happy customer and if not happy with the answer I will look at alternate providers 

[Baaps]

Why do you keep increasing prices so often?. First the TV goes up by $3.50 in January and we've lost some channels because you don't subscribe to them anymore.  Shouldn't prices go down? And now going to increase internet by $6 in May? What is the point of a contract when you choose to increase prices because you can  Maybe it is time to look elsewhere. 

[angry3]

How can Bell justify a 10% rate increase on a cell phone? This is ridiculous!