Advise on Provider: Bell or Virgin Plus

[Laila]

I got a device and Bell internet three months ago, and I'm paying for it for two years. I’d like to switch to their other internet provider, VPLUS, for a lower cost. Is it okay to change my internet provider now? Also, where can I access my payment options for my device? Is it still on the Bell app?

[dks · Accepted solution]

You should first check your contract with Bell before doing anything. If you have a two year device contract plus internet, there will likely be cancellation fees and a full payout on the device. That will be expensive.  Your contract will be found in MyBell. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to this type of account information. There is no method for you to disconnect your Bell Internet service on the Bell Community Forum nor by way of your MyBell account.

Bell & Virgin Plus are two independently operated companies. If you wish to have your Internet service disconnected permanently, you will need to contact Bell Customer Service & provide the representative with a disconnect date. Please call: 310-BELL or 1-866-310-BELL (2355). You will also need to contact Virgin Plus to arrange for the installation of their Internet service.

If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill. You will need to return any rental equipment that you might have. E.g. Modem, power supply, etc. Do not return your rented equipment to a Bell store.

To view your Mobility agreement, sign in to you MyBell account using any web browser. Your mobility agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.) You can view, download, or print your agreement from here.

If you wish to see your current device balance, log in to your MyBell  account. Select > My Services > Bell Mobility device > Select More about my device > Select Learn more.

If you require additional SmartPay information, please contact Bell Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device. I have included this web link to assist in answering any further questions you might have: Bell SmartPay FAQ's       

Take care.

[Michael 1]

hi I was just trying to do the same while I was at Best Buy.  I now own the 4 phones that are with bell and wanted to switch to virgin.  They would not do it and stalled the agent and put us on hold for 30 minutes then we tried again.  This agent then told me that I had an outstanding bill for 2k from 2023 (i don’t).  So i  am guessing bell will make it really difficult for you sadly.  Even though it’s sister company. Good luck.