Billing for cancelled service - Final Bill

[PD]

Why am I being charges for cancelled services.  Kindly reverse that billing from my account.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Billing issues such as this cannot be handled on the community website. We do not have access to your account billing records. If you can provide us with further information, we will do our best to help you out.

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell. Do not return your rented equipment to a Bell store. After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns.

If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit. Bell - Equipment return

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. 

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

For further billing info, you will need to call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device to discuss this with a representative.

Thank you for reaching out to the Bell Community Forum.

Take care.

[DP1]

Hi,

I paid my final invoice, which I should not have even been billed for as I terminated my account before the end of the billing cycle!  I keep receiving invoices for $6.20 - when I paid my final amount - which again - I should not have been billed for.  I cancelled before the new billing period - the agent agreed that yes it was the day before my billing period but I would still be billed.  I will spend a portion of my day persuading people to leave bell until this is rectified.

This is nearly as bad as Rogers.  You should be ashamed of yourselves.  Terrible business practices.  Glad I dumped my stock.

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your concern.

Billing issues such as this cannot be handled on the community website. We do not have access to your account billing records. I can only offer up to you the following information in the hope that it may be of assistance to you.

When you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation.

Typically, you will see a prorated adjustment within 1-2 billing cycles after making the change.

Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

Take care.

[DP1]

escalate this to someone who can help 

[dks]

Thank you for your concern. As this is a user to user forum, we have no access to your account or billing matters nor can we escalate your query. You will have to take your concern up with Bell directly at 1-866-319-2355.