Bills sent by bank etransfers but not received by Bell

[Jimmyjim]

I have a lot of "missbilling" but  last ones are critical, I sent etransfer payments by my bank, one 1st of March, second on 18 of March and no one arrived at Bell, like I didn't make my payments.  Very weird, I have my confirmations from my bank but nothing in my bell application payment history listing.... what I can do? 

[BellAntgio · Accepted solution]

Hey there @Jimmyjim, thanks for your post and welcome to the Bell Community.
We do not accept etransfers as a payment method.
Please check out How to make or locate a payment on my Bell One Bill for more details on the accepted payment methods.
You can also review this helpful How To: How to make a credit card payment in the MyBell app 

[Jimmyjim]

Hi, BellAntgio, I already payed by e transfer from my bank account, the first 2 times and there are in history list, what make me now very confused and not happy  .... 

[BellAntgio]

In the instance that you've made a payment and it is not showing on your MyBell after it's normal processing time, by checking out the first hyperlink in our above response under Locating a payment you can find the following information; In the payment history, you can see the payments we received from you. If you’re unable to locate a particular payment, please contact your financial institution or credit card company.

Let the Community know if you have more questions.

[Aishwarya]

I've paid my bill through cibc e transfer, however it says that i haven't paid my bill yet. However money has been debited from my account. I used client id as account number