Can I suspend or put my service on hold?

[Wanna]

I’m heading to Florida next month, can I put my service on hold

[BellPatricia · Accepted solution]

Hey @Wanna. Thanks for reaching out, and welcome to the Bell Community 🙂

Are you suspending a residential service such as Internet/TV or your mobile service?

For information on what to expect, and how to suspend your services check out Temporary suspensions

Should you need to modify or cancel this request, please log into MyBell

[monimarz]

I require to suspend all serves from July 5th- July 30th. I cannot do this on My Bell webpage. 

[WelshTerrier]

Temporary service suspension - MyBell

In order to initiate a temporary service suspension on MyBell, all of your Bell services that you wish to suspend must be linked to your MyBell account. If they are not linked then you can not temporarily suspend them in MyBell.

How to Temporary suspend services

From any web browser, Login to MyBell. On the main page you will see an area called Quick Links. Select > Temporary service suspension. This will open another screen which will show you all of your home services connected to MyBell. Choose your service selections, etc. > Select Continue > etc.

If you need further assistance you can contact Bell Customer Service Billing & payments at 1-866-310-BELL

How to temporarily suspend my Bell residential services

To temporarily suspend your Mobility service, you need to contact Bell Mobility at 1-800-667-0123

[monimarz]

As clearly stated. My Bell does not allow me to suspend my account. I have been told I can only request this if I am a month absent, which is ridiculous that I am paying for a service I am not using. All because I am five days shy of a month. 

[WelshTerrier · Accepted solution]

Temporary suspensions

Yes you can.

Here is a link that will explain everything to you:

How to temporarily suspend my Bell residential services

To suspend your monthly Bell Mobility service, please contact us. (Does not apply to prepaid service.)

In MyBell, you can temporarily suspend your TV, Internet and Home phone services when they are not needed.

Set up a temporary service suspension

1. Select the services to suspend.
2. Choose your start and end dates.
3. Select Continue.
4. Review the request and select Submit.

The suspension takes effect between 12 a.m. and 8 a.m. on the requested day.

A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles. The amount depends on the dates when the suspension takes effect and when it ends. Monthly rental charges (for example if you rent-to-own a TV receiver) will continue to apply as per the terms of service.

[Numberonsuspension]

I want to travel to my home country for few months and want my number on suspension but I have one device on contract on this number which I want to continue as normal. But Bell customer service is saying that I have to pay my device in full before putting the number on suspension. Is there any other way that I continue my device contract and pay only number suspension fee. 

[WelshTerrier]

Fibe, Satellite and the Fibe TV app

You will not have access to your TV programming and scheduled recordings will not be recorded.

Monthly rental and premium sports channel (NHL, NFL, NBA, MLB, etc.) charges will still apply as per the terms of service.

In MyBell, you can temporarily suspend your TV, Internet and Home phone services when they are not needed.

Set up a temporary service suspension

1. Select the services to suspend.
2. Choose your start and end dates.
3. Select Continue.
4. Review the request and select Submit.

The suspension takes effect between 12 a.m. and 8 a.m. on the requested day.

A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles. The amount depends on the dates when the suspension takes effect and when it ends. Monthly rental charges (for example if you rent-to-own a TV receiver) will continue to apply as per the terms of service.

In MyBell, you can change your temporary suspension or cancel it to reactivate your services.

Update a temporary service suspension

1. Select Change or Cancel depending on the action you would like to take.
• If you are changing your suspension, select your new end date.
2. Select Continue.
3. Validate that the information on the page is correct and select Submit.

If you cancelled your suspension, allow some time for your services to be reactivated:

• TV service will resume within 48 hours.
• Internet and Home phone will resume within 24 hours.

Note: Plug in your satellite TV receivers one day before your scheduled reactivation (if you didn’t leave them plugged in) so that they can communicate with the service reactivation system. If your channels don’t return after you reactivated your service, try to synchronize your programming.

[WelshTerrier]

If you are on a Prepaid plan, you cannot temporarily suspend mobility services. 

To suspend your monthly Bell Mobility service, please call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device. (This does not apply to prepaid service.)

You will not be able to make or receive calls (except 9-1-1 calls), or send or receive text messages. You will also not be able to use mobile services on linked devices, such as NumberShare wearable devices.

There will be a one time suspension charge.

[WelshTerrier]

Temporary suspensions

Here is a link that will provide further information on what to expect, and how to suspend your services please check out Temporary suspensions

To suspend a monthly Bell Mobility service, you would need to call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device. (This does not apply to prepaid service.)

Seasonal suspensions are only available for 6 consecutive months per calendar year. There is also a one time suspension charge.

If you have any further questions, please do not hesitate to contact the Community.

[Courtney_mbe]

Hello! 
I have moved to the UK for the next 3 years and I’m looking to keep my phone number but get rid (or lower my payment) for my Canadian number. Anyone have any suggestions of what to do? I’d really like to come home in 3 years and get to use my same Canadian phone number! 

[WelshTerrier]

I wish I could give you some sort of a solution, but unfortunately, there are not a lot of options available for you.

Seasonal suspensions are only good for 6 month. Three years is a long time. The only thing you can do is set up an account with minimum to no services. In order to retain your number, it must remain in service. You could setup a seasonal suspension each year for 6 months maximum each time. There would be an administrative charge, $49.

If you do choose to completely disconnect your services, including TV, Internet, Home phone & Mobility, you would loose your Bell email address if you have one. Bell is no longer providing email addresses on a going forward basis. The only way to maintain this to keep your mobility or internet active on suspension or connected.

[Setarehsadat]

Hi how can I suspension the plan for more than 6 month?

[WelshTerrier · Accepted solution]

You can only suspend your services up to a maximum of 6 month.

You can choose to suspend each of your TV, Internet and Home phone services between one and six months.

To suspend your mobility service, you will need to contact Bell Mobility. Prepaid customers cannot temporarily suspend their services.

Note: Suspending your Internet or Home phone service could impact your alarm system. Please check with your alarm company before suspending any services.

What to expect

Home phone

You will not be able to make or receive calls. Callers will hear that the number is out of service.

Your long distance plan will also be deactivated. If the long distance plan you currently subscribe to is no longer available when you resume your service, you will need to subscribe to a new plan.

You can still use your calling card to make calls but the basic long distance rates will apply.

Internet

You will no longer be able to access the Internet with your Bell Internet connection. Fibe TV will also be suspended and your personal web space will be deactivated.

You can still access your Bell email from another Internet connection.

Monthly rental charges will still apply as per the terms of service.

Fibe, Satellite and the Fibe TV app

You will not have access to your TV programming and scheduled recordings will not be recorded.

Monthly rental and premium sports channel (NHL, NFL, NBA, MLB, etc.) charges will still apply as per the terms of service.

Mobility

You will not be able to make or receive calls (except 9-1-1 calls), or send or receive text messages. You will also not be able to use mobile services on linked devices, such as NumberShare wearable devices.

Prepaid customers cannot temporarily suspend their services.

How to temporarily suspend my Bell residential services

[Aksh]

Hi, is it possible to suspend my mobility services as i am out of Canada right now?