Can I suspend or put my service on hold?

[Wanna]

I’m heading to Florida next month, can I put my service on hold

[User456]

Due to a long-term trip, I would like to temporarily suspend my mobile service so that I don’t get charged during this period.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

We cannot temporarily suspend your mobile service on the Bell Community Forum. This is a peer-to-peer website. As such, we do not have access to your account & billing details.

Depending on your plan & your mobility agreement you may not be able to suspend your service.

Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on a SmartPay 2 yr. rate plan? Have you reviewed your mobility agreement? Prepaid customers cannot temporarily suspend their mobile service.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

In order to suspend or cancel your service, you will need to contact Bell Mobility at: 1 800 667-0123 or dial  *611 from any Bell mobile device.

The following web link will be of assistance to you if you wish to suspend a service.

Temporary suspensions (bell.ca)

Thank you for contacting the Bell Community Forum.

Take care.

[JosephJ]

I will be traveling for a year, I would like to stop my mobility services. I was with a Bell agent on the phone but she told me: "We can suspend your mobility service but you will be paying your full monthly bill as usual". So my mobility service will not be working but I will still be paying for? Please tell she was wrong, otherwise it would be the worth theft of the time. 

I just want to put my mobility service on hold, so when I came back I can re-activate my service.

[Drag]

Can i subscribe to Bell internet on a month by month basis as a seasonal subscriber?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Bell allows you to temporarily suspend your services like TV, Internet, and Home phone for seasonal periods up to a maximum of 6 month in a 12 month period.

How to temporarily suspend my Bell residential services

You cannot suspend your account on the Bell Community Forum. You can set up a temporary suspension for your services by logging into MyBell account; selecting the services you want to suspend, choosing the start and end dates, and submitting the request. A one-time suspension charge of $49 will be applied to your next bill, and monthly service charges will be prorated within 1-2 billing cycles.

Internet

You will no longer be able to access the Internet with your Bell Internet connection. Fibe TV will also be suspended and your personal web space will be deactivated.

You can still access your Bell email from another Internet connection.

Monthly rental charges will still apply as per the terms of service.

In MyBell, you can temporarily suspend your TV, Internet and Home phone services when they are not needed.

Set up a temporary service suspension

1. Select the services to suspend.
2. Choose your start and end dates.
3. Select Continue.
4. Review the request and select Submit.

The suspension takes effect between 12 a.m. and 8 a.m. on the requested day.

For further information, please contact Bell Customer Service Accounts & billing Internet at: 1 866 310-BELL (2355)

Take care.

[Unknown 1]

I am in India for few months . I want my bell mobility bill to be minimum so, which plan should I go for.

[dks]

Thank you for your question. As this is a user to user forum, we can not advise regarding or make changes involving your Bell Mobility plan. You will have to call Bell directly and discuss the matter with them. You can reach Bell Mobility directly at 1 800 667-0123 or dial  *611 from any Bell Mobility phone. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your mobility account & billing records.

Do you currently have a Bell mobility plan? Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on a SmartPay 2 yr. rate plan? Have you reviewed your mobility agreement? Prepaid customers cannot temporarily suspend their mobile service.

Bell may allow you to temporarily suspend your mobility service for seasonal periods up to a maximum of 6 month in a 12-month period. This is dependent on your existing plan & your mobility agreement.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

In order to suspend or cancel your service, you will need to contact Bell Mobility at: 1 800 667-0123 or dial  *611 from any Bell mobile device.

We cannot temporarily suspend or change your mobility plan or service on the Bell Community Forum.

Take care.

[Flabbergasted]

In one week, I will be travelling for a whole year outside of the country. I got my new cell phone in January and pay monthly for my phone number and new Iphone. I was wondering, can I pay what’s left to pay for my Iphone and THEN put my phone number on hold for a year so I don’t lose it and don’t have to keep paying 67$ per month for nothing?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I will try to answer your questions as best I can. Keep in mind this is a peer-to-peer website. Billing & accounting questions are best answered by a Bell Mobility Customer Care representative.

As a starting point, please familiarize yourself with the terms & conditions that are included in your Bell Mobility Agreement.

You may change your plan at any time to one of Bell's available Bring Your Own Device plans and pay your device in full with a one-time payment on the following invoice, ending your device financing arrangement.

To view your device balance:

1. Log in to MyBell
2. Select > My services at the top of the page, then select your Bell Mobility device from the list.
3. On the right side of the page, Select > Payment agreement status to view your device information, including the remaining balance and commitment details.
4. You can view complete details about your SmartPay device payments (including the payment agreement and schedule) by clicking “Learn more” under Remaining Device Balance.
5. If you wish to change your plan to one of the Bring your Device plans, you can do so online or by contacting Bell Mobility.
6. You can pay off your device by making a one-time payment on MyBell.

If you end your Bell SmartPay Agreement early, then your remaining device payments will become due immediately. If you are ending your Service Agreement at the same time, the remaining balance on your Agreement Credit (plus applicable taxes) will become due immediately. 

If you end your Service Agreement early or you change your rate plan to a non-eligible rate plan, you will have to pay an early cancellation fee. The early cancellation fee consists of your remaining device payments and the remaining balance on your Agreement Credit (plus applicable taxes) if you received one at the time of purchase.

Please refer to the FAQs in the following Smart Pay weblink. Bell SmartPay FAQs

Bell may allow you to temporarily suspend your mobility service for seasonal periods up to a maximum of 6 month in a 12-month period. This is dependent on your existing plan & your mobility agreement. 

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.  A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.  I have included all of the pertinent details in this document: Temporary suspensions

If you require further clarification & specific details, you will need to call Bell Mobility Customer Service billing & orders at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Preet0]

I am currently in India and I cannot use bell services on my phone but i have been getting charged for it. Is it possible to pause bell services and just pay for the phone bill? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We cannot temporarily suspend your mobile service on the Bell Community Forum. This is a peer-to-peer website. As such, we do not have access to your account & billing details.

Depending on your plan & your mobility agreement you may not be able to suspend your service.

Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on a SmartPay 2 yr. rate plan? Have you reviewed your mobility agreement? Prepaid customers cannot temporarily suspend their mobile service.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

In order to suspend or cancel your service, you will need to contact Bell Mobility at: 1 800 667-0123 or dial  *611 from any Bell mobile device.

The following web link will be of assistance to you if you wish to suspend a service.

Temporary suspensions (bell.ca)

Thank you for contacting the Bell Community Forum.

Take care.

[Susan5]

My tv is on a seasonal suspension at my cottage. There is no power or internet so I brought the box home. Do I need to keep the box plugged in? Last year, when it was not plugged in to power or internet my card that goes in the box wouldn't work. 

[WelshTerrier · Accepted solution]

Good Day & Welcome

Thank you for posting your question.

There is no need or requirement for you to leave your satellite receivers plugged in at your cottage on a seasonal suspension.

When you return to your cottage, you should plug in your satellite TV receivers one day before your scheduled reactivation so that they can communicate with the service reactivation system.

If your channels don’t return after you reactivated your service, you may need to synchronize your programming.

Take care.