Cancelling Bell Mobility Plan

[Justinian532Quebec]

Hello, I got a Bell Mobility plan while I was studying in Canada, but I wish to cancel my plan with Bell for the remainder of my studies. Can I do this online, or do I have to call Bell to do so, or does it have to be in-person? Thank you!

[DarDar]

How do I cancel two cell phone lines? Do I take my number with me to TELUS? 

[WelshTerrier]

Good Day.

You are asking two separate questions that can result in different outcomes.

Do you want to port your number? If so, you must first contact the new provider to initiate the porting process. Do not cancel your Bell Mobility service before the number is transferred, as this will result in you losing the number.

If you want to cancel your Bell Mobility service and do not wish to port your existing number to a new provider, please contact Bell Mobility. You will need to call: 1 800-667-0123  or dial *611 from any Bell mobile device & let them know the date you want the cancellation to be effective. 

Be aware that you may face cancellation fees if you are still within a commitment period.

After deactivation, a final bill will be generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

Take care.

[Chubby]

Hi,how can I suspend or cancel my mobility plan but keep the same number and only pay for the device monthly?

Because I won't be using the data nor the text nor the calling so instead of paying for something I won't be using how can I cut the cost?

[WelshTerrier]

Good Day @Chubby 

You can choose to suspend your monthly Mobility service for up to 6 months. You will not be able to make or receive calls (except 9-1-1 calls), or send or receive text messages. You will also not be able to use mobile services on linked devices, such as Number Share wearable devices.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

You can also pay your device off in full with a one-time payment on your next invoice. This will end your device financing arrangement.

This can be completed by logging in to MyBell with any web browser & selecting Payment options in the My bill, blue section. Select > Other payment options. Select > Bank or Credit Card payment. Follow the onscreen prompts to complete your transaction.

If you end your Bell Smart Pay Agreement early, then your remaining device payments will become due immediately. If you are ending your Service Agreement at the same time, the remaining balance on your Agreement Credit (plus applicable taxes) will become due immediately. The Device Return Option Deferred Amount (if applicable) will also come due.

If you wish to do so, please contact Bell Customer Service to confirm you're remaining balance & commitment details. 

It may be more advantageous for you to change your plan at any time to one of Bell's available Bring Your Own device plans when you have sufficient funds to do so. This can be completed at any time.

If you wish to suspend your mobility service or if you require further clarification & specific details to confirm your outstanding balance, you can call Bell Mobility Customer Service billing & orders at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.