Cancelling Home Phone, Fibe/Satellite TV, Internet & Equipment return/refunds

[Linda_S]

Is it possible to cancel my Fibe tv and internet via MyBell? I understand I can call on the phone but have trouble hearing sometimes and prefer a "written" confirmation that I've cancelled those services (but am keeping my land line). 

Is there anywhere or any way, on MyBell, to confirm that I purchased my PVR / receiver from Bell way back when? I agreed to pay extra for a certain number of years and then it would "be all mine", as explained to me at the time. The online bills don't go back far enough to show this (over 10 years ago). There are no equipment rentals on my recent bills, also no option to "deactivate" my PVR / receiver like there is on the other 2 devicrs that play but don't record. Do either of these prove that I purchased it?  I did read a thread elsewhere on here that a customer with a satellite receiver was told they had to return or pay for it even though they, too, were under the impression they'd purchased it. 

Lastly, is it best to wait for labels to arrive in the mail or try to print my own through the "return equipment" procedure? I realize returning equipment does not cancel the service. And do we have a choice between using Purolator or Canada Post? 

Thanks very much for any help or insight. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

It is somewhat difficult to answer your question with the limited information you have provided. We do not have access to your account & billing records on this community website. Questions such as this are best answered by the Bel Customer Service representative. Were you given a reason? Is this your contract end date? Billing date?

Please tell us more & we will do our best to answer your question.

I can only offer up the following information for your review & consideration.

1. Your final bill will arrive within 40 days after cancellation. 
2. If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
3. If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.
4. If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell. Note: Do not return your rented equipment to a Bell store.

Let us know.

Take care

[Gracie1]

I am trying to access the instructions for returning my Bell equipment and the website doesn't accept my account # telling me the format isn't accepted

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

It is somewhat difficult to answer your question with the limited information you have provided. We do not have access to your account & billing records on this community website.

How do equipment returns and refunds work?

Please provide us with more information in terms of the issue you are experiencing in trying to access the Bell equipment & return web site.

1. What type of equipment are you trying to return & the purpose for the return?
2. Is this return related to a cancellation of a specific service? Fibe TV, Internet, Satellite TV, etc. or
3. Is this a repair return that needs to be sent back to Bell?
4. If you are cancelling a service, you should have received return instructions and shipping label instructions from Bell.
5. If this is return is related to a repair replacement that was sent to, E.g. Modem, receiver, etc., you would receive return instructions & a shipping label in the box with the replacement equipment.

Here is a step-by-step guide to returning Bell equipment, including mobile devices, receivers, Wi-Fi pods and modems. Simply follow the step-by-step instructions that are included in this tutorial:

 Returning Bell equipment, including mobile devices, receivers, Wi-Fi pods and modems.

You’ll need the following information depending on the equipment being returned:

• Internet account number: (b1 number) e.g.: bxxxxxxx
• Fibe or Satellite TV account number: e.g.: 8455xxxxxxxxxxxx or 2000xxxxxxxxxxxx

After submitting the form, you’ll get an email with a return shipping label, tracking number and a scannable QR code that acts as your prepaid shipping label. If you have access to a printer, you can print out the shipping label. If not, you can take the email with you to the drop-off location.

Let us know & we will do our best to assist you with your equipment return.

Take care.

[Zaogolas]

I have moved back to the US from Ontario, but did not have time to return my equipment before leaving. Is it possible to get a shipping label that can be sent from the US?

[Aman7878]

cancel my network 

[BellPatricia]

Hey there @Zaogolas & @Aman7878 

Thanks for both reaching out to the Bell community 🙂

@Zaogolas You can use the Bell equipment return portal to request a shipping label so you can mail your equipment back, just follow the step by step instructions.

@Aman7878 Please check out this Helpful reply for more details on how to submit a request to cancel your service.

Don't hesitate to let us know if you have any more questions.

@BellPatricia 

[Shyam]

I have called on 10th September to cancel my bell home internet services (which is paid till 21st September). I told them I want to cancel my services as I am going to get more cheaper and efficient service. They canceled my services right away with my 11 days billing period still left in my account. This is ridiculous. I need someone to contact me ASAP. 

[WelshTerrier]

Good Day.

This is a peer-to-peer website. As such, we do not have access to your account & billing records. Issues such as this cannot be resolved on this website.by You will need to speak to a Bell Customer Service representative.

If you have already contacted Bell to cancel your Internet service, please check out the following. The information I have included may be of assistance in answering any further questions you may have.

Your final bill will arrive within 40 days after cancellation. Your final bill may include the following items. If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.

If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees.

After your Internet service is cancelled, rental equipment return instructions will be sent to you. 

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

What you need to know if you cancel your services

Equipment returns and refunds :  Bell customers : When to return Bell residential equipment

Should you require further assistance, please call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[Tony nouhi]

I like cancel all my services with bell Canada end of the month and I don’t like surprises where and how should I I start 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records.

You will need to contact Bell Customer Service and provide them with a final date in order to cancel your Bell Internet, TV & Home phone services. Please do so before you return your rental equipment.

To cancel your Bell services after they have been activated, call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

After your TV service is cancelled, rental equipment return instructions will be sent to you.

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. 

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

What you need to know if you cancel your services

Equipment returns and refunds :  Bell customers : When to return Bell residential equipment

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[rahmaty]

i did not receive the instructions for returning equipment for internet 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you contacted Bell Customer Service and provided them with a cancellation date? If so, then you should of received the return instructions.

I have included all of the pertinent information that you will require in order for you to return your equipment to Bell. Please refer to this weblink:

Returning Bell equipment: Including mobile devices, receivers, Wi-Fi pods & modems.

1. Follow the online instructions by: Selecting > Start.
2. Select > Residential equipment.
3. Do you have a shipping label? Select > No, I need one.
4. Select > Cancelling service.
5. Have you called us to cancel your service? Select > Yes.
6. You will need the following: Internet account number (b1 number)
7. Select > Bell - equipment return portal
8. Select the appropriate equipment & follow the remaining onscreen return instructions.

How do equipment returns and refunds work? : Return policy for Bell customers : When to return Bell ...

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation.

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[Bank]

Does anyone know how I can cancel all my services with Bell? I've had 4 disconnections in the last 2 months and it's taken more than 2 days to fix it. I have to work.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records.

Have you discussed your disconnection issues with a Bell Tech Support management representative? Bell has a clear process in place to address your needs.

If you still wish to cancel your services, you will need to contact Bell Customer Service and provide them with a final date in order to cancel your Bell Internet, TV & Home phone services. Please do so before you return your rental equipment.

To cancel your Bell services after they have been activated, call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

After your TV service is cancelled, rental equipment return instructions will be sent to you.

You will need to return your rental equipment within 30 days; an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

After deactivation, a final bill will be generated on your regular billing date. Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service and will be added to your final bill.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. 

If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage. If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.

What you need to know if you cancel your services

Equipment returns and refunds :  Bell customers : When to return Bell residential equipment

Let us know on the Bell Community Forum if we can provide any further assistance.

Take care.

[Antknee]

If I have Fibe TV only (No internet access) and am returning the equipment, am I to assume I have to send the modem back as well?