Change account ownership / Transfer of responsibility

[Alberto]

Hey guys, if I want to change the owner account, what's the procedure?

[BellPatricia · Accepted solution]

Hey @Alberto. Welcome to the Community. That's a great question.

You can transfer the responsibility of your Bell residential service to someone in the same residence without service being interrupted. For more information check out our support article about How to transfer my Bell Home phone number to someone else

If your inquiry is related to our mobility services, check out How to change ownership of my mobile phone

- Patricia

[Barb Eden]

My bell bill is attached to my late husband. 

I guess I need a new account number or I won't be able to view my bell bill or make payments

[WelshTerrier]

Good Day.

@Barb Eden Please accept our deepest personal condolences on your recent loss. I wish there was something more we could do for you at this time.

Legal matters in terms of account ownership transfer cannot be handled on the Bell Community Forum. We do not have access to your account & billing details. It is best for you to seek legal advice in this matter.

Many spouses act as executor for the will & estate when a spouse dies. May I assume that you are the executor for your husband's will & estate? I can provide you with the following as a point of reference.

TV, Internet or Home phone:

• Accounts can be cancelled upon request. 
• The estate can transfer the ownership of the account to you if you wish to keep it active.
• The estate is responsible for paying all outstanding charges, as well as monthly and/or usage charges until the transfer of responsibility has been completed or the service has been cancelled.

Note: early termination fees will be waived at the time of cancellation.

Bell may ask you for the following:

• The account number and name of the account holder
• Your relationship to the deceased.
• A copy of the death certificate.

What to do after a death

To do any of the above, please contact Bell at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for posting your question. Let us know if we can provide you with any additional help.

Take care.

[Rini]

My dad passed away recently and the Bell account was under his name with home Internet and home phone landline. I called customer service to simply do a name change to me but it got extremely messed up. I ended up signing up a 2 years new contract since the agent offered a new plan with lower monthly fee. The new contact isn't the problem since my surviving mother still needs both land line and Internet. 

The agent offered a bundle which has services my mom doesn't need, like FibeTV,  Crave/Disney subscription (although it's a trial) and a Flip phone. Yes, you heard it right, a Flip phone???!!!!  It's part of the bundle.

Now here is the most annoying part is... they couldn't simply change the name. They had to submit to their back-office to create brand a  new billing account under my name, then MOVE the home phone and Internet service to that billing account.  Is that a normal practice?

Next. after new billing profile was created. I couldn't register MyBell web account with the new billing profile because at the back, somehow it was tied to my dad's old account. Even worse, they couldnt delete the old profile either. So, what what they did was to MERGE the two billing profiles into my dad's old MyBell web portal which luckily I had access.

This is the most messed up part - Now, I have 2 billing accounts.

One is still under my dad's name and the other one under my name!!

Billing account #1: FibeTV + Disney/crave

Billing account #2: Internet + Home Phone

Even worse, they sent me the new modem and it is supposed to be plug and play. nope. Called tech support for 1 hour, they couldn't figured it out after re-config and reboot. No internet and no home phone until technican shows up a day later. 

The whole ordeal, I was with Bell customer service + tech support for totally 4 hours over 2 days. 

If you have family member passed away, PLEASE, YOU MUST CANCEL everything with the Death Certificate (Btw, they didn't even ask me for death certificate). Then, Order again as a brand new customer, or with other providers. This is so so so so messed up. Unbelievable.

This is really horrible. Guys, lesson learned, just here to share my experience. This is such a waste of time. 

Further research, I think Bell actually violated the compliance of account handling of a deceased person. They didn't even ask me for death certificate. I think I will need to file a CCTS complaint. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

We are sorry for your loss. It is very unfortunate that you experienced these issues at this time. I wish there was something further I could do for you on this website, but there is nothing I can do to make this any better for you.

This is a peer-to-peer community website. As such, we do not have access to your account & billing records.

I encourage you to reach out to Bell's dedicated Customer Support team to discuss any concerns you may still have.

FYI only: If you need to change the name of an account holder or cancel services, please refer to this weblink.

• What to do after a death

For further assistance please call: Bell Customer Service: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Once again, my condolences and sincerest apology.

Take care.