How to get Bell use my correct email address

[BGcottage]

Bell recently sent a reactivation notice for me but to an incorrect email address. My profile has the correct email. How do I get Bell to fix its records?

[WelshTerrier · Accepted solution]

If it is coming to your old old Email address, eg. non Bell Email, this is due to the fact that when you set up your account with Bell you gave them this Email address for billing purposes & E-bill notifications. To correct or verify your current Email, Login to My Bell  > My Profile &  enter or correct the Email address for  your My Bell account. If it will not allow you to change the Email due to the fact that it no longer exists, you will need to delete the MyBell & OneBill account & recreate both accounts with the proper information. If unsure in just how to do this, call 310-Bell & select billing & payments. Speak to a representative & they will assist & walk you through the process.

[Va Pass]

I have changed my username and email and recovery email,  yet my ebills (paperless) continue to go to the wrong email address. What am I missing?

[WelshTerrier · Accepted solution]

Good Day & Welcome tohthe Bell Community Forum.

Just follow the steps below to change your e-bill notifications using the MyBell App.

1. Log in to My Bell.
2. Click your Profile at the top of the page.
3. Select Profile information
4. Select Contact email.
5. Enter your New email contact information
6. Update your email address and click Save.

Please note that this changes the email address used for resetting your MyBell password and for e-bill notifications.

You can also complete this change by logging into your MyBell account using any web browser. The following web link is a tutorial that will walk you through the steps to make this change.

Step-by-step tutorial

How to update your email address (bell.ca)

How to create or change a My Bell profile : Creating a MyBell profile

Take care.

[Va Pass]

It didn't work as I changed it months ago and it's still going to the wrong email address. That is the problem and why I am looking for help.

[BellPatricia]

Good day @Va Pass, and welcome to the Bell Community 🙂

We certainly want to ensure this is resolved, and I have sent you a private message to discuss. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[R-Lee]

Same issue. Updated my profile using the steps shown (months ago) and notices (today was about a roam better use) continue to go to the wrong (old) email address. The answer given below does not solve the issue. Some emails changed over, some did not. No other place to change the email address in My Bell or on the website. 

[BellPatricia]

Good day @R-Lee,

Welcome to the Bell Community 🙂

We want to take a look, and will send you a private message soon. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia