Mobile usage not tracking in MyBell

[MobileApp]

My MyBell app stopped showing any data usage for my phone. I know I’ve used data. It registers on MyBell. The App says I haven’t used any or my plan doesn’t allow for it. Any ideas?

[MorningBird90]

"You have changed your rate plan mid-cycle", now won't show my data usage bar

Is there a way to fix? I tried clearing cache, I paid my current monthly plan.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a community forum; a peer-to-peer site. As such, we do not have access to your account & billing details.

There is little we could do for you on this site, if you changed your mobility rate plan.

You have provided very little in terms of the details other than you made a plan change. Which plan did you have & which plan did you change to?

Have you checked your mobility agreement? Have you logged in to your MyBell account & selected your mobility service usage details?

Have you contacted Bell Mobility Customer Service? If not, then you need to do so. They are far better equipped to answer your question.

Take care.