MyBell App - Account Linking Issue

[Meliss4321]

MyBell cannot link my bill with either my account number or my phone number. 

[BellAntgio · Accepted solution]

Hi there @Meliss4321 . Thanks for your post, and welcome to the Bell Community.

What exactly happens when you try to link your bill in MyBell, are you getting an error message? 

Which services are you attempting to link to your profile? For step by step instructions, check out How to add another account to MyBell

To learn more or register your account to One Bill, check out What is One Bill and how does it work?

Let us know if you're still having issues after checking out the above links.​

[londonMan]

I went through the MyBell registration process, linked my accounts, setup my recovery questions, set a pin....all that jazz.

On the internet site, everything is fine.   But on the MyBell Android app....I can login, but once I'm in....the app does not acknowledge the linked accounts.    If I attempt to go through the Link Account flow via the app, I eventually am thrown an error saying they're already linked (which of course, is correct).

In short, the problem seems isolated to the app.   I tried uninstalling / reinstalling the app to no avail.   Any ideas?

[londonMan · Accepted solution]

Just reporting back on this for the sake of others.   The MyBell Android app picked up my linked accounts after a few hours.   I didn't do anything to make it work, it just started working after some time passed.

[Callie]

It won’t let me link my services to my account. It says phone number and/or account number isn’t connected. 

[Pooyan]

Hi There

I had an account with BELL Mobility 5 years ago which paid off in 2020 and I transferred to another provider.

I have transferred my mobile to BELL and will create my account, but my email address is still in use for my old account. I also cannot add my current service to my BELL account, as well as I cannot register a new account.

Please help me with this issue. Thanks. Pooyan

[marilynotto]

changed my profile and cant link my old account to it to pay my bill

[WelshTerrier]

Did you delete your old profile? or Did you create a new profile? (You could have changed your old profile name & password. You may still be able to do so.)

If you created a new profile, log back in to your old profile see if you can change the name & password if this is what you wanted to do in the beginning. If you only want to unlink a service account, & move it to a separate new profile then complete the following steps & then link this service account to the new profile.

To remove an account from your MyBell profile, you can follow these instructions when logged in via a web browser:

1. Go to My Profile
2. Click on Billing & Services
3. Go to the account you want removed in the sidebar
4. Click on Remove this bill

If by chance it does not disappear automatically, we recommend logging out and then logging back in.

How to create or change a MyBell profile

https://support.bell.ca/billing-and-accounts/how_to_create_or_change_a_my_bell_profile?step=4#step4

Thank you for reaching out to the Bell Community Forum.

Take care.

[Accounthelp]

I logged into my mobile app and my account is no longer linked. I try to link by entering account number but it says “already linked to a profile” which is the profile I am already logged in to. I have logged out and back in, reset password, but it doesn’t allow me to see my account info (lines, bills, etc.). Has anyone had this issue?

[WelshTerrier · Accepted solution]

Did you by chance change or delete your old profile? or Did you create a new profile?

If you created a new profile, try logging back in to your old profile using a web browser & see if you can change the name & password if this is what you wanted to do in the beginning. If you only want to unlink a service account, & move it to a separate new profile then complete the following steps & then link this service account to the new profile.

To remove an account from your MyBell profile, you can follow these instructions when logged in via a web browser:

1. Go to My Profile
2. Click on Billing & Services
3. Go to the account you want removed in the sidebar
4. Click on Remove this bill

If by chance it does not disappear automatically, we recommend logging out and then logging back in.

How to create or change a MyBell profile

https://support.bell.ca/billing-and-accounts/how_to_create_or_change_a_my_bell_profile?

If you are still encountering issues after following my earlier instructions, then you will need to contact Bell Customer Services at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to access your MyBell profile & either edit or delete it. You may need to create a new profile once this is completed.

Thank you for reaching out to the Bell Community Forum.

Take care.