MyBell app constantly loading when I try to pay my bill

[Jrees]

Your app has been stuck constantly loading whenever I try to pay my bill—and this has been happening for months! If my payment is late, this is why. As a telecom company, I’d expect a more reliable experience. Please fix this.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Copmmunity Forum.

This is a community forum, a peer-to-peer website. As such, we do not have access to your account & equipment records. We would like to assist you in resolving your problem but cannot do so unless you can provide us with further information & specific details.

1. How are you accessing the MyBell app? Mobile phone, tablet? Make & model?
2. How are you trying to pay your bill? Pre-authorized payments or by other options such as credit card or through your bank?
3. Have you restarted your device recently?
4. Verified that iOS / OS is up to date?
5. Are your apps up to date?
6. How are you trying to connect? Wi-Fi, cellular?
7. Have you tried uninstalling the app, then rebooting your device & then reinstalling the app?
8. What troubleshooting steps have you taken?
9. Have you contacted Bell Customer Service Technical Support for assistance? 1 866 310-BELL (2355)

Please let us know & we will do our best to help.

Take care.