MyBell app error “Your credit card has expired”

[nastratin]

I keep getting the message “Your credit card has expired” in My Bell application, even though it’s not true. I have updated the credit card, replaced the credit card, deleted the credit card and the message is still there, even after logging out and logging back in.

Does anyone know how to fix this issue?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Have you tried updating and verifying your credit card information by logging in to your MyBell account using a web browser? If not, please do so. If everything is copacetic & is up to date on the web site, this would lead me to believe there is an issue with the app you are using. To correct the app issue on your device,:

1. Uninstall the MyBell app.
2. Reboot your device.
3. Verify your OS is up to date.
4. Reinstall the app.
5. Verify that your credit information is current & up to date.
6. If not, contact Bell Customer Service & your credit card company for further assistance.

Take care.

[Bobby C]

The MyBell app.  I get the same message and every thing looks good. I checked with web access and everything looks fine also. This has been happening for months. When calling to inquire I’m told ‘give it a billing cycle’. 

[WelshTerrier · Accepted solution]

Good day.

Can you share some further information so that we may be able to help you? Please provide us with your device information. E.g. Make & model.

Have you logged in to your MyBell web account & tried to Make a payment in the One Bill Section? If not, please do so. This will confirm the credit card information that you are entering.

If everything is copacetic & is up to date on the web site, and you are able to make a payment on the web, this would lead me to believe there is an issue with the app you are using. To correct the app issue on your device,

1. Uninstall the MyBell app.
2. Reboot your device.
3. Verify your OS is up to date.
4. Reinstall the app.
5. Verify that your credit information is current & up to date.
6. If not, contact Bell Customer Service & your credit card company for further assistance.

Take care.