Refund owing

[faulds]

I recently discontinued my service. Today I got my bill showing a substantial credit. How do I collect this credit? Is a cheque issued by Bell? If so, how long should I have to wait?

[BellPatricia · Accepted solution]

Hey @faulds. Thanks for your post, and welcome to the Community. 🙂

We will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For more details check out Refunds

Have a great day!

- Patricia

[Victorlevin3]

how can I get my refund?

[WelshTerrier · Accepted solution]

Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

How long does it take? It can take 3-4 weeks to receive a refund under normal circumstances.

Mobility : For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.

TV : The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)

Internet and Home phone :The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
charges, etc.)

Billing refunds

Non-return fee credit : If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.

Final bill balances : For balances between $10 and $500 on your final bill, we will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Overpayment : If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

[MattS · Accepted solution]

If your account has been closed, you should receive a check in the mail in around 60 days. I closed my account June 11th, and just received the check last week

[macgyver]

Hi, I was issued a refund after I cancelled my service. I no longer have any business with bell. Do I need to contact them to issue me a cheque or will they do this on there own? Thank

[WelshTerrier]

A cheque is mailed to your mailing address on file within 90 days of the date of your final bill.

How do Bell equipment returns and refunds work

https://support.bell.ca/billing-and-accounts/Policies/Returns?step=4

Equipment Refunds

How long does it take?

It can take 3-4 weeks to receive a refund under normal circumstances.

Mobility

For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.

TV

The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)

Internet and Home phone

The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
charges, etc.)

[sg1]

I recently cancelled my bell mobile services and it says CR $124.74 on my account. Does anyone know if this is the amount of money that I will be returned and if yes will a cheque be mailed out to me?

[WelshTerrier]

If you see CR that means that there is an outstanding credit, and no payment would be due.

It can take 3-4 weeks to receive a refund under normal circumstances.

For mobile phones, or accessories, you’ll receive a refund 60 to 90 days after we have receive and verify items you’ve returned.

Your final bill will arrive within 40 days after the cancellation of your services. Your final bill may include the following items:

• Final regular monthly charges
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable)
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill.
• Credit balance (if applicable)
  For balances between $10 and $500 on your final bill, we will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

[Kellyb12345]

If transferred to a different cell company. Now I gave a credit on my account. How do I go about getting that credit to me??

[WelshTerrier]

After deactivation, a final bill has been generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

If your service was cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

If your service is subject to a commitment period and you cancelled it before the end date, a cancellation fee will apply. For details, please refer to your agreement.

Credit balance (if applicable)
For balances between $10 and $500 on your final bill, we will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Hopefully this has answered your question.

Thank you for allowing us to be of assistance,

Take care.

[Pa_trish]

I have a credit on my account but I’m no longer with Bell. How do I get my credit back?! 

[WelshTerrier]

Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For mobile phones, or accessories, you’ll receive a refund 60 to 90 days after Bell has received and verified any items that you’ve returned.

Your final bill will arrive within 40 days after the cancellation of your services. Your final bill may include the following items:

• Final regular monthly charges
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable)
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill.
• Credit balance (if applicable)
  For balances between $10 and $500 on your final bill, Bell will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Thank you for reaching out to the Bell Community Forum.

Take care.

[Navu]

Hi, just want to know that I have 93 dollars credit but my adress is not the same that was on my account before. So, how am I going to receive my refund on new adress 🫠.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

If you are Registered for MyBell, you can update your address directly from your billing profile in MyBell or the MyBell app.

You can follow these steps to change your address online:

1. Log in to My Bell.
2. Select My profile at the top of the page.
3. Click on Billing and service profile.
4. Select the tab for your service bill.
5. Click on the billing address Change button.
6. Enter your address and click Save.

You can also call Bell Customer Service billing & payments at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.