View Current Bill goes to a blank screen

[voodoo11]

I'm trying to print off the bills from last year and the VIEW CURRENT BILL goes to a blank screen

anyone having issues with the bell website not working right?

[TheTaskAtHand]

Has a solution been found for this issue?  I cannot download my current bill...

[ST · Accepted solution]

Mine is working now on my Mac, Ipad and iPhone.  May be the latest update to the IOS (16.6 20G75) and Mac o/s (Ventura 13.5) did it.

[DT-2023]

Confirmed that it is working on macOS Ventura 13.5.  Thanks ST for the updated information.

[PeterB]

I see this has happened for other users, but there does not seem to be a solution anywhere. I have tried different browsers and the app and am unable to access my current bill. 

The last email reminder I received from Bell was June 30. Today is July 31. I have received no notification that a new bill has been generated, no notification that my payment (on July 7) was received, and now have no way of seeing the current status of my account and billing. 

[TheTaskAtHand]

My issue has been resolved with an updated safari

[CD2023 · Accepted solution]

Just updated to Safari 16.6 and view print bill is working fine now.

[jimba]

This morning I discovered that I could not view MyBell as the website hung repeatedly.  Safari on Mac gave up on it saying it was taking too much memory.

It's not an internet access thing as other websites are operating normally.  I had noted on login that Bell has change MyBell for "better viewing".

Don't they test these things before activating them?

Don

[Jproctor]

Bell bill is not currently viewable on the app.  

[BellPatricia]

Good afternoon @jimba,
Thank you for reaching out to the Bell Community.
Are you still experiencing this when logging into your MyBell profile?
If you are, we invite you to share a screen shot of the error message you get. 
Also, is this happening on any other devices/browsers, or just on your Mac/Safari browser? 
- Patricia
 

[jimba]

No, it is still happening.  I checked my speed and am getting 1.10 Gps download.  It doesn't happen in Mac Chrome.

I deleted history in Safari but it still happens.

3 images below (annotated) show the behaviour.

[BellPatricia]

Hi there @Jproctor,

We wanted to check in to see if you are still having trouble viewing your bill in the MyBell app.

If you are, can you clarify what's happening, do you seeing a blank screen as well? We invite you to share a screen shot of what you see (just be sure to hid any personal information)

Have you tested to see if you can view your bill when logged into MyBell on a web browser?

Keep us posted, we're here to help in any way we can.

- Patricia

[BellPatricia]

Thank you for sharing additional information with the Bell Community @jimba.

We'd like to take a closer look, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Artemis]

I had the same problem, last month as well  - both new iPad Pro and MacBk Pro.  Just updated the MacOS on MacBkPro to Ventura 13.5 and it now works. Thanks to DT-2023!   Bell tech support was not helpful at all.  

[Myspace]

Hi 

I was checking my previous bill dated 14 June, and I see that the bill is not downloading i pdf format. I woud want a copy of the bill at the earliest.

[DocJMB]

As discussed with a  Bell live chat agent tonight over an extended period, I continue to be unable to access my e-bill for August online.

I have done so for years with no problem until notice of the August bill appeared in my inbox.

For 2 days, I have attempted to access my e-bill multiple times to no avail.

I run a MacPro using OS 12.6.7 (Monterey) and Safari 16.5.2

The agent & I attempted the same access on my MacBookPro running the same OS & Browser version

On each, we cleared Safari's cache & cookies and rebooted.

We then tried Firefox v 94.0.2…same result.

I get to my MYBell account OK but clicking on the VIEW BILL box results in a blank page appearing with the blue ’thermometer’ stopping ¼ across the page.

I have waited up to 5 minutes, but the screen remains ‘frozen’

I wold appreciate your advice as to how this issue might be rectified.

Thank you!

…DocJMB