Where can I see my incoming and outgoing call list?

[Tiins]

Can anyone help me with how to acquire a list of incoming calls to my landline please?

[Outgoing calls]

Yes, I know that local outbound calls are not on my landline bill and that it includes long distance calls. But, I am wondering how I gain access to this information, especially since Bell voluntarily provides this info. on the mobility end. Thank you

[dks]

Thank you for the clarification. To the best of my knowledge, and Bell staff can respond, that information is not available for landline service, nor can it be requested. In that way it is different from cellular service. 

[WelshTerrier]

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of the products and services with other Bell customers like you. This is a true peer-to-peer community space. we do not have access to member accounts, records or billable information.

As @dks mentioned, local calls are not recorded with Bell Home phone. Billable calls are the only calls that are maintained on file. Local calls can not be provided.

If you wish to pursue this issue further, I have included the following web link where you can register a concern with a member of the Bell Management Team.

How to resolve a concern

How to resolve your concern (bell.ca)

Thank you for reaching out to the Bell Community Forum.

Take care.

[Winnie]

Thank you for your reply. Just to clarify, my bill is for my mobile service, not home phone. I need the phone numbers of incoming calls to be displayed in the ITEMIZED CALLS section of my bill for evidential purposes for use in court. Is it possible to obtain this type of bill for this purpose? Thanks.

[WelshTerrier]

Good Day.
It is not possible to obtain this type of bill. You can obtain most of the information that you are requesting by logging in to your MyBell account using any web browser & Select > Your mobile service. Select > View usage. Select > Voice, long distance and text usage. Choose > Voice, long distance or text. Dates, time, from city, to city, number called to / from, call type & duration are displayed. There will be a mix of known & unknown numbers displayed. Unknown numbers are just that. They can not be displayed due to privacy laws.

Take care

[dks]

There are also technical limitations on call display. Call display can be blocked by a caller manually or automatically. Calls from hospitals, police services or government can show up like this. Those numbers would not show up on a bill, as well. 

[WelshTerrier]

Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of the products and services with other Bell customers like you. This is a true peer-to-peer community space. we do not have access to member accounts, records or billable information.

As @dks mentioned, local calls are not recorded with Bell Home phone. Billable calls are the only calls that are maintained on file. Local calls can not be provided.

There are many factors including technical limitations, Caller ID, Privacy, Blocked calls, etc. that must be considered beforehand.

If you wish to pursue this issue further, I have included the following web link where you can register a concern with a member of the Bell Management Team.

How to resolve a concern

How to resolve your concern (bell.ca)

Thank you for reaching out to the Bell Community Forum.

Enjoy your day!

Take care.

[yukimoo]

I am new in here. Just want to know if due to legal issue and I need outgoing call list from Bell. Who I am going to call and ask for the information?

[dks]

Thank you for your question. Bell does not provide that information on landline calls. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

As @dks mentioned, local calls are not recorded with Bell Home phone. Billable calls are the only calls that are maintained on file. Local calls can not be provided.

Thank you for posting your question.

Take care.

[harrassed]

For legal reasons, I would like to save the text messages I receive from one number.  Also, I would like to save a log of the times of phone calls from that number.  I could screenshot these, but it would be several hundred screens full, maybe thousands.

What is the best way to save these things?

[dks]

Thank you for your question. You have provided the only answer to your question that I can think of, which is making screen shots of the messages and forwarding the images to another device. Bell does not provide the contents of text messages, to the best of my knowledge.  

Bell staff also move posts which are similar into threads which have responses from other users which may be helpful. That could explain why your post was moved.  

[BellKris]

Good morning, @harrassed. Welcome to the Bell Community, and thanks for your post.

As indicated in the accepted solution for your concern, for legal concerns you would need to go through the appropriate legal authorities to request SMS logs as you have. An individual user cannot personally request them and would need to take steps to back up any data and/or history independently, E.G. via taking screenshots.

Best wishes.

[Yabadabadoo]

But that doesn’t make sense. Other mobility providers have no issue listing all incoming and outgoing calls. What is it with bell? You can charge incoming details fees 🤦‍♂️ 

[WelshTerrier · Accepted solution]

Good Day.

A list of incoming calls is not something that can be displayed on your Home phone & mobility invoice. Billable information, eg. Long distance, etc.

With your Home phone service, only billable calls such as long distance and/or collect calls will be displayed.

Depending on your home phone and or mobility device, there are a number of other instruments on the market that will store call history E.g. Calls missed, dialed, caller ID, duration, etc.

There are many factors including technical limitations, Caller ID, Privacy, Blocked calls, etc. that must be considered beforehand.

In the instance that a list of incoming calls or any other usage is needed for legal reasons, the proper authorities will know how to request them.

Take care.