4K PVR error - the connection to your pvr may be temporarily unavailable

[Abby]

I rebooted our 4K pvr after a power outage and am now getting the error “the connection to your pvr may be temporarily unavailable” 

I have tried rebooting all of my receivers but am still getting the error. 

[PVRQ]

The PVR on my TV hasn’t been working since yesterday. I have rebooted, unplugged modem a few times, no success. Everything else seems fine

[WelshTerrier · Accepted solution]

Let's do the following.

Did you reboot your modem? Do you have internet? Is it working?

1. Unplug your 4K pvr..2. Unplug your modem. 3. Plug your modem back in. 4. Wait till your modem is fully up and running. @ 2- 5 minutes. 5.Plug your pvr back in. 6. Wait 2 minutes until you see all of the lights on the front of the PVR. Try this. Makes sure all of your power lights are on & that the A/C breaker is not off due to the hydro power outage.

If it is still not working, please give Bell Fibe TV Repair & Support a call at 310-BELL. They will test your system & advise you on next steps.

[MU2372]

VIP5662W PVR- won’t record programs. Error message connection to PVR is unavailable. I have rebooted the receiver multiple times and still not working 

[WelshTerrier]

Let’s try doing the following:

1. Turn off your TV & unplug your pvr from the power source.
2. Now go to your modem & unplug it from the power source.
3. Wait 45 seconds & plug your modem back.
4. Your modem will now start to reconnect to Bell. You will see a number of flashing lights, flashing lights stop & then OK. This process can take 5-7 min. to complete.
5. Go back to your TV & turn it on.
6. Plug your pvr back in to the power source.
7. Within 1-2 min. you will see the Bell logo on your screen.
8. Wait 2-3 min. more, the screen will go blank then come back on.
9. You will now have picture, then the sound will come back on. The current TV guide will load behind the scene. Your VIP 5662W HD pvr should now be working.

If after completing these steps & your pvr is still not working, then I would suggest that you contact Bell Fibe TV tech support at:

Call: 1-866-797-8686      7 days a week: 6 a.m. to midnight 

Take care.