App recordings cut off first minute

[FlameMoth]

In the last few months, when I set shows to record with Fibe, the versions recorded on my VIP2262 receiver start 30 seconds early and end 3 minutes late so the beginning of the show is never missed. When I watch the same recording through the Bell Fibe app (any version, on Google TV, iPhone or even through the web), the first 30 seconds of the show are MISSING, so it's starting a full minute later than the PVR-recorded version. It doesn't happen all the time, and not even with the same shows consistently, but it happens very frequently.

Is there any known reason why the cloud recordings don't have the same buffers as the PVR versions, and even miss part of the start of the program?

[WelshTerrier]

Good Day.

The Bell VIP2262 is a Whole Home Personal Video Recorder (PVR) that records and stores HD TV programs on a hard drive. There are no cloud recordings per se. When accessing recordings by way of the Fibe TV app, you are connecting by way of your network to the recordings stored on the VIP2262.

When you set up a program to record there are a number of presets that are built in to the software. These include one start time & a number of optional preset stop times. You can choose any of the preset stop times.

Recording delays with the Fibe app and the VIP2262 receiver may be caused by connectivity issues or temporary glitches. There can be occasional buffering delays related to this type of issue.

Have you tried to do any troubleshooting?

1. Are you experiencing this delay on a regular basis on the same device with the Fibe TV app?
2. When this does occur, have you tried rebooting your device by doing a full power cycle off / on?
3. Depending on the streaming device you are using to access recordings with the Fibe TV app, (computer, browser, Firestick, mobile device, etc.) clearing the cache, cookies & app data can resolve many issues.
4. How is your VIP2262 connected to your modem? Have you tried using an Ethernet cable connection?
5. Have you rebooted your modem & receiver recently?

The most common quick fix for any device, whether it is a modem, receiver, computer, mobile phone, etc. is to power cycle the device off / on. Unplug the power cord from the back of your receiver & modem. Wait at least 10 seconds, then plug it back in. Wait approximately 5 minutes for the modem to fully restart, then do the same with your VIP2262. Rebooting your equipment periodically ensures a stable internet connection, by checking device-specific settings. 

Take care.

[FlameMoth]

I am almost positive that this is not correct. I have many times played back recordings through my app or through the Bell Fibe website with my entire home network being powered off, or the PVR being powered off. It is definitely going through the cloud (you can even see so through the URL).

I have used many different methods to play these recordings back, from multiple different internet connections (through Apple TV, through the iOS app, through the Google Play app, through the web), and it's definitely how the cloud recording is being stored on the Bell servers (or how the start/stop times to access the cloud recordings are programmed based on how my PVR records it).

If the system was actually connecting to my home PVR, there wouldn't be the 60-day limit to view the recordings through the app. It's accessing the same cloud recordings as the Bell Fibe App plan.

[BellPatricia]

Hey there @FlameMoth 

Thank you for reaching out to the Bell community.

We would like to get a bit more information.

What show/channel have you noticed this happen on? Did you start the recording manually at the time the show aired, or have you scheduled the recording in advance? Also, did you schedule the recording through your receiver or via the Fibe TV app?

Hope to hear from you,

@BellPatricia 

[FlameMoth]

The recordings are always scheduled in advance. I can give you an example that it happens on a variety of channels, even on shows that I record daily, sometimes it happens and sometimes it doesn't. An example that is recorded daily is Family Feud on FOX44 (1223). Very often the recording begins 10-20 seconds into the show, and sometimes it starts fine, well in advance of the beginning.

[BellPatricia]

Hey there @FlameMoth 

Thanks for getting back to us. 

Can you try changing the Stop recording setting and extend it to 5 minutes after?

Let us know if that helps make a difference.

@BellPatricia