Bell Fibe TV error 1060

[Carrie]

We have been encountering the similar issues over the last two weeks using Bell Fibe. Constant error code on the tv “1060” & id our wifi signal isn’t continually getting dropped our speed tests are yielding horrible results. Our streamer & modem have been replaced & the techs who have been here to try to resolve the issues have been great but we still don’t have a solution. We never had these issues with our previous ISP. 

[WebGeeks]

I would call support and ask them to escalate the issue to the next level, since previous tech visits have resolved nothing.

[BellNick]

Hi there @Carrie
Thank you for your post and welcome to the Community.
Are you able to share which television service you subscribe to (Fibe TV or Fibe TV app)?
If you subscribe to Fibe TV, which receiver model(s) do you have?
If Fibe TV app, have you tried rebooting your device, restarting the app or reinstalling the app?
Is there more to the error message or does it just say "error 1060"?
Looking forward to hearing back.

[noupi · Accepted solution]

1060 , the WIFI sigbal is too weak

the bell router is not very strong, I have 3 tvs and the one near ( 12 feet ) from the router is ok but the ones at 30 feet away are always giving me trouble !!!

I hooked them with Ethernet cables and its perfect , and the response time is 3 times faster also my smart tvs with cables    THIS will solve your problems 

[Darlene]

We have Fibe TV. The modem is on the wall about 5 feet away from the tv, two walls between modem and Tv. We have no problems with getting signals for computers in the same room as TV.

We have been getting this error for quite a while. To begin with it only happened occasionally. Now it happens almost every day. We know that we can reboot but this is getting very tiring. The picture will freeze with a moving line in middle of screen, like it is trying to load something. Then the screen goes black, a big explanation mark at top and the message "Error A network has occurred (1060)" It gives the bell website to go to for help.

I did not find info specific to this issue.

[BellPatricia]

Hi there @Darlene 

Welcome to the Bell community 🙂

Please share a bit more information with us so the community can help.

• What type of TV receiver do you have?
• Which internet package/modem do you subscribe to?

Have you tried any other troubleshooting besides rebooting your receiver, such as rebooting the modem as well or testing with a direct Ethernet connection? 

If that does occur again can you also try pressing the home/guide button on your remote to see if the Guide pops up?

Keep us posted,

@BellPatricia 

[Darlene]

Not sure what you mean by TV receiver. We have an Insigna TV. We subscribe to Fibe 50 and have the Fibe TV App. We have teh Giga Hub.

Don't think that we have tried rebooting modem, not recently at least. Whenever it happens I check signal strength on laptop, in the same room as the TV and it is strong. 

We do not have an Ethernet cable and I am NOT willing to invest in one to try it out.   

I have seen reinstalling the app as a suggestion but no idea how to do that.

[BellPatricia]

Hi @Darlene 

What device are you using to access the Fibe TV app? The steps on uninstalling/reinstalling the app will depend on the device you have. 

Let us know if you continue to have trouble after rebooting your modem as well.

@BellPatricia 

[Darlene]

We are using the Bell Streamer.

[BellPatricia]

Hi @Darlene 🙂

For steps on how to uninstall an app on the Bell streamer check out  How to update and remove apps

Let us know how everything is going.

@BellPatricia 

[Malachi]

Who do you contact I have error code 1060

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Are you able to share with us which television service you subscribe to (Fibe TV or Fibe TV app)?
If you subscribe to Fibe TV, which receiver model(s) do you have? Which model of modem are you using?
Have you tried to do any troubleshooting?

1. Restart your device by unplugging it from the power source, wait 30 seconds and plug it back in.
2. If possible, try connecting your receiver directly to the modem with an Ethernet cable to rule out Wi-Fi issues.
3. If you are experiencing problems with the Fibe TV app, have you tried rebooting your device, restarting the app or reinstalling the app?
4. Restart or power cycle your modem. Unplug the power adapter wait 30 seconds and plug it back in.
5.  Have you tried using the Bell Virtual repair tool. This can detect and fixes most issues.

Fibe TV: troubleshooting tools, virtual repair tool and support

If this problem persists, you may need to seek further assistance by contacting Bell Fibe TV tech support by calling: 1 866 797-8686

Let us know if we can be of further assistance.

Take care.

[BellNick]

Hi there @Malachi 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with getting error code 1060?
Looking forward to hearing back.