Bell fibe app Amazon firestick HDCP error

[2019Ram]

Has anyone have issues with bell fibe app not working with an Amazon firestick on a Hisense Tv ??? Amazon prime works but the Bell fibe tv app shows a channel then goes to an error. Even switched firesticks and same error 

[ryan_lever]

It worked fine for a day or 2 and now it's giving me the same error again. Tried everything and I'm not resetting my firestick every day. This is actually very annoying it has to be the app. As you can see I took pictures. It's not the stick everything else works fine. As you can see the other day diagnostics shows hdcp 2.3 what it should say and now all the sudden today its saying unprotected. This just makes no sense why it works for 2 days and now its giving me this error again. I tried deleting the cache never worked.

[BellNick]

Hi there @ryan_lever 
Thank you for your post and welcome to the Community.
Is this happening on live TV, recordings and VOD?
Does this only happen with specific channels (if so, which one's)?
If all of the suggestions offered by @WelshTerrier have not resolved your concern, we would recommend trying to factory reset your Firestick 4K to see if the issue persists.
Looking forward to hearing back.

[ryan_lever]

It happens with anything .it throws out that error then stops playing. Ya factory reset was last resort. 

[BellNick]

Hi there @ryan_lever 
We just wanted to confirm, did you perform a factory reset and is this issue persisting?

[ryan_lever]

nah not yet once i do and if the issue is resolved I'll let you know

[Jonesy09]

Why is it all of a sudden that my bell TV box won't play any pictures and gives me the 1009k error message. Only way to get it fixed was to unplug my Fire stick even though I wasn't on that input or using the fire stick. Worked the day before no problem at all

[dks]

Thank you for your concern. Depending on your situation, there can be a variety of causes and solutions. To be transparent, this is an AI summary of issues and solutions. 

The "1009k error code" is an HDCP (High-bandwidth Digital Content Protection) error, most commonly associated with streaming apps like Bell Fibe TV and devices like Amazon Firestick or Apple TV. It indicates a problem with the digital content protection, often due to an outdated or non-compliant cable, TV, or an intermediary device. To fix it, try reconnecting or replacing the HDMI cable, connecting the device directly to the TV, updating software, or adjusting TV settings like "UHD Color" or audio formats. 

Troubleshooting steps

• Check connections and cables:

  • Unplug and securely re-plug the HDMI cable from both your device (e.g., Firestick, Apple TV) and your TV. 
  • Try a different HDMI cable, as the current one may be faulty or not HDCP compliant. 
  • Connect your device directly to the TV, bypassing any receivers, soundbars, or switches that might be causing the issue. 
  • Try a different HDMI port on your TV. 
• Update and restart devices:

  • Restart your streaming device (e.g., Firestick, Apple TV). 
  • Update your streaming device and its apps (like the Bell Fibe app) to the latest software versions. 
• Adjust TV and device settings:

  • Check your TV settings and ensure that any "UHD Color" or similar HDMI features are enabled for the port you are using. 
  • If using Apple TV, try changing the audio format in the settings (e.g., from Dolby Digital to Dolby Atmos) as this has resolved the issue for some users. 
• Reinstall the app:

  • If the problem persists, try deleting and reinstalling the streaming app on your device. 
• Consider hardware limitations:

  • If you are using a very old TV or receiver, it may not support the HDCP version required by modern streaming devices. In this case, you may need to replace the non-compliant hardware. 

[Jonesy09]

I was not using my fire stick. I was using my Bell PVR Box. But I had to unplug my Fire stick from the TV for it to work. But this wasn't the case yesterday as it worked fine. So why is my fire stick which is a different output on my TV stopping my Bell PVR from working.

[dks]

What you describe is a not uncommon issue related to several streaming apps. As I said, there are a variety of solutions. Other than that, the research shows the common error with a variety of solutions. No one seems to answer why it happens, just that it does. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

As previously mentioned to you by @dks there can any number of factors causing the issue that have mentioned. It is somewhat difficult to answer your question based on the limited information you have provided. I would like to assist in resolving your problem, but in order to do so, can you please provide us with some further information.

Please tell me what you mean by: "my bell TV box won't play any pictures and gives me the 1009k error message."

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App, or Satellite TV.
2. Which model of Bell receiver are using? How is it connected to your TV? Wired or wireless connection.
3. Which model & version of Firestick are you using? How is it connected to your TV and internet?
4. Which make and model of TV do you have? Have you tried to reinstall the Firestick connection on your TV as a new device using your TV connection manager? 

You mentioned unplugging your Firestick. Please explain. Did you simply unplug it from the HDMI port, or did you do a full power off by unplugging it from the TV and the power source? You mentioned that your Bell TV box is okay once you unplug your Firestick. Was this a one-time occurrence or has this been an ongoing problem? Did you make any recent changes to your TV settings?

1. Does your Firestick work when the Bell TV box is connected?
2. Does your Firestick work after the Bell TV box is disconnected?
3. Is your Firestick up to date with the most recent configuration and app settings?
4. Have you cleared the app cache and the data recently on your Firestick?
5. Have you tried to factory reset your Firestick 4K to see if the issue persists?

Information that you previously provided to @dks  leads me to believe that your picture 1009k error message stems from incorrect setup and configuration with your TV and your Firestick 4K. I would do a Factory reset on your Firestick as a starting point & proceed to remove it from your TV configuration and reset this on your TV with your device configuration manager as a new connected device.

Keep in mind, it will take a bit of time, (30-45min. for the Firestick to reset, reload), and for the TV to reconfigure its setting.

Let us know how you make out.

Take care.