Can no longer sign-in to channels on Roku tv - Bell page not found

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Oberman
Contributor

‎10-13-2025 10:43 AM - last edited on ‎10-14-2025 08:52 AM by

Hello,

It has been a few weeks now that I cannot sign-in to "my tv provider" on my Roku TV.  After entering the code and signing in with my Bell account, the authentication process is calling a page that cannot be found:

This fedportal.ges.bell.ca page can’t be found

No webpage was found for the web address.

Anybody else get this and resolve it?

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BellNick
Moderator

‎10-16-2025 01:42 PM

Hi @Oberman 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with this error you are receiving? If so, can you share which app you are attempting to log into?
Can you share the model of your television and have you checked to ensure all the apps and the TV are up to date?
Looking forward to hearing back.

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dks
Community All-Star
Community All-Star

‎10-13-2025 07:45 PM

There have been issues with logins for the last few weeks. It is being worked on. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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BellNick
Moderator

‎10-16-2025 01:42 PM

Hi @Oberman 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with this error you are receiving? If so, can you share which app you are attempting to log into?
Can you share the model of your television and have you checked to ensure all the apps and the TV are up to date?
Looking forward to hearing back.