Channels greyed out - Satellite TV

[voltage]

just turned on my satelite tv and all my channels are greyed out

[WelshTerrier · Accepted solution]

You may be unable to view some or all of your channels in the following situations:

• In addition to missing channels, you may encounter the following when you get to your subscription channels may appear red/grey on the programming guide.
• You recently activated a new or replacement Bell Satellite TV receiver.
• Your Bell Satellite TV receiver was inactive for at least a week.
• You recently changed your programming.
• Your TV programming guide is not set to the right mode.

If you experience any of the above, try to restore the channels.

1. Synchronize your programming: Sync your programming online. Simply follow the on-screen instructions or call 1 866 337-4617 to synchronize your programming by phone 24/7.

   Note: Once you have completed the reactivation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.

2. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite sign

[Tucker]

A new Bell Satellite TV service, the equipment for which was installed on Nov. 9. I am not receiving the channels I expected.

[BellPatricia]

Good day @Tucker,

Welcome to the Bell Community 🙂

We wanted to check in to see if you are still having trouble after trying out the different troubleshooting suggestions that @WelshTerrier shared.

Are you able to verify if the missing channels are included in your subscription?

If you still need help please let us know. And, be sure to share more information such as the make and model of your receiver and which channels are missing from your TV Guide. 

- Patricia

[WCS]

Why are all the channels on my guide greyed out?

[WelshTerrier]

Good Daay & Welcome to the Bell Community Forum.

This is a peer-to-peer web site. As such we do not have access to your account & billing details. In order to assist you we require you to  provide some further specifics.

1. Have you logged in to your MyBell account & verified your account is activated?
2. Which Bell TV service do you subscribe to? Fibe, Fibe App or Satellite.
3. Which TV package do you have? Good, Better, Best or Starter.
4. Do you have a modem? If so, which model is it? Is it powered on? Any error messages?
5. Which devices are you using to access your TV subscription? Are they powered on?
6. Are you experiencing this issue on all of your devices? If not, which device has the greyed out stations?
7. Have you verified that your subscription includes these greyed out stations & that they can be viewed  on that specific device?
8. Have you completed any other trouble shooting?
9. Have you contacted Bell Customer Service TV tech support & requested assistance?

If you require further help, please reach out once again & we will do our best to answer your question.

Take care.

[Wheaten]

Most of my channels are greyed out. Why?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

This is a community forum, peer-to- peer website. As such, we do not have access to your account or equipment records.

In order to provide you with assistance we need to know which Bell TV service you subscribe to & the devices you are using to access your TV Guide & Channels?

Please provide us with further information:

1. Which Bell TV service do you subscribe to? Five TV, Fibe TV App, or Satellite TV.
2. Which  tv package do you subscribe to? Good, Better, Best, or Starter?
3. Have you verified your subscribed channels on MyBell?
4. Does the channel show up as a station on your tv guide? If not have you checked your guide settings?
5. Which model of receiver & remote are you using?
6. Have you contacted Bell TV tech support?

Support: Receiver and Remote Control - Bell Fibe TV

Receiver and Remote Control - Bell Satellite TV Customer Support

Let us know & we will work with you.

Take care.