Chromecast streaming suddenly stops working - Fibe TV App

[lalondedan]

Hello everyone

I've had my S24+ for only 3 weeks but from the start I've had a weird issue.

I've been using an app called Bell Fibe TV with Chromecast for a long time. However, with the S24+, the app connects to Chromecast fine and whatever I want to watch starts up on the TV. However, after a period of time, which is never the same, the broadcast stops. When I open my phone, the app is still opened and sometimes the video continues on my phone. It's as if the Chromecast streaming suddenly stops working.

I don't have this problem with any other application: Netflix, Disney+, Amazon Prime or even when I share my screen completely with Google Home or Smart View, for example. Nor does this problem occur with any other device in the house, mostly Samsung too but I have a Google Pixel 7 which works fine. I've also tried another Chromecast to test and it did the same thing.

I've tried uninstalling the application and reinstalling it and I've even reset my phone to factorysettings, but the problem persists. I've also tried turning off battery optimization for the Bell Fibe TV application to no avail.

The only difference I see with this device is that it uses Wifi 6 or Wifi 6e. Other than that I'm all out of options.

I've tried going though the dumpstate and logcat but I can't find anything specific. I've also tried sending an error report through Samsung Members but never got a reply. Same with the Bell Fibe TV app support.

Unless someone here can help me, my only option is to go to a Samsung repair shop and get it checked. But I would really like it if I didn't have to do that, especially since I think it's a software issue.

Can anyone help me?

Thank you!

[dks · Accepted solution]

There is a whole support page for using Fibe TV and Chromecast. Have you seen it? https://support.bell.ca/tv/channels/using-chromecast-with-the-fibe-tv-app 

The issue may be the use of WiFi6/6e. If the signal drops, it can't restart again. Does the problem occur with 2.4 and 5 Ghz networks? 

[lalondedan]

Thank you for your reply! I have seen this page indeed but I'm way further in my debugging. I have a Bell Giga Hub so I think there's only 5 Ghz on it but I just found a support page that explains how to do it! Should I test the 2.4 Ghz connection?

Thank you!

[dks]

The Giga Hub finds the best signal by design. It will connect at 2.4, 5 and 6 GHz. Optimally, let the modem select the best speed unless there is a compelling reason not to. 

[lalondedan]

So, I've tried removing Wifi 6 from the 3 bands available to let it automatically switch only between 2.4 and 5 and sadly, the issue is still happening. Strangely enough, the wifi icon on my phone still showed a little 6. Do you think it's an issue with the phone or is it just because the phone is Wifi 6 compatible and that messes with the connection no matter the band used by the modem? I'm pretty sure there's no physical issues with my phone but I'm still worried.

Thanks!

[dks]

It's unlikely. Do you have Whole Home Internet turned on in the modem? That allows the modem to do the selecting of the strongest signal for each device. 

[lalondedan]

Can you tell me which part of my previous post is unlikely?

I originally had Whole Home enabled but for my test I disabled it to be able to keep only 2.4 and 5 enabled together and 6 had its own separate SSID. Now I set everything back as it was before my testing. 

[dks]

Trying to run separate wireless networks. 

[lalondedan]

I ended up using Android Studio and found that it's the app that crashes. I'll be sending that to the devs but at least, now I know it's not the phone itself.

Thank you for your help!