Closed Captions on PBS Buffalo WNED ( channel ) 1224

[dromanrep]

Am having a problem with "Subject", A

After the major Fibe Tv outage in Ontario and Quebec on May 14 starting in the afternoon PBS in Buffalo (1224) started showing closed captions . I have checked all of the settings on my TV , Sony , less than a year old , and all settings show "Captions Off".

This only happens on this one channel i.e WNED PBS Buffalo , and on no other station !

Talked to both TECH's , PBS in Buffalo and Fibe , in Philippines and both blame each other 

Anyone got any suggestions

Again , all settings on FIBE show , Close Captions' off !

Tks

DR

[JosephP]

Exactly the same with me--went through exactly same process, contacted PBS too.  Please tell me they have addressed this issue.  What is happening with Bell???? First the major server outage and now this????

JP

[BellPatricia · Accepted solution]

Hi there @dromanrep & @JosephP

Thank you for reaching out to the Bell Community about this 🙂

We flagged the details to our TV tech team, and they were able to replicate & fix the issue.

Please test PBS Buffalo and let the Community know if you have any other trouble.

- Patricia

[dromanrep]

Problem was fixed this AM , Thu. May 16. WNED Buffalo most helpful , 3 BELL Tech's in Philippines assured me that it was not Bell's problem !!!....but it is fixed.

Thank you