Download and Go - 'You have reached the maximum download for this account'

[Marmaduke]

I am unable to DOWNLOAD any movies or shows to my iPad, it keeps saying you have reached the maximum download for this account and yet I don't see any downloads on any of my devices 

[WelshTerrier]

Good Day.

Thanks for reaching out to the Bell Community Forum. In order to assist you, could you please provide us with further information?

You can only use the Fibe TV app in Canada. You can download to your app while in Canada for viewing offline on your iPad. If you are travelling outside of Canada, we recommend using Download and Go.

Please check out the following information on the Fibe TV App: Download and Go for On Demand Content

You can use the Fibe TV app on multiple devices at once. Simply install the app on each device and enjoy.

When streaming Fibe TV and the Fibe TV app using a Wi-Fi network other than your home network, please note these limits:

• Fibe TV: Up to three devices can stream, but only one can watch live TV at any given moment.
• Fibe TV App: A maximum of two devices can stream simultaneously; however, only one can watch live television.

Fibe TV service:

• When connected to your home Bell Wi-Fi, you can have unlimited devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously and five devices registered.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and five devices registered.

Here is a link to better assist you in using the Fibe TV App. Please reference the highlighted sections.

What is Fibe TV app and how do I use it : Using the Fibe TV app (bell.ca)

Take care.

[BellPatricia · Accepted solution]

Hi @Marmaduke 

Thank you for reaching out to the Bell Community.

You can currently download up to ten shows or movies per account.

Which iOS version do you have installed on your iPad and how much storage is remaining? Are you having trouble downloading content on any other device?

If you don’t have enough space to download content, you can try:

• Deleting older downloads or other files that are on your device.
• Reduce the download quality within the app settings.

For a step by step on deleting downloads check out: How to delete downloads in the Fibe TV app

Let us know if you have any more questions.

@BellPatricia 

[pjmaroney]

I am running into the same problem.  Bell customer service has been unable to resolve it.  It has nothing to do with the device or the software on the device or how much space is available.  No one in our house is able to download on demand titles even though we have none downloaded.  There is clearly a glitch in the Fibe TV app that Bell needs to fix.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a community website. A peer-to-peer forum, in which you can ask questions, seek out help, offer solutions & provide feedback.

You need to give us an opportunity to try to help you instead of telling us the solution to the problem is a glitch! In your case, it may or may not be a glitch. Let's just try to solve the problem.

Please provide us with some basic information:

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV APP or Satellite TV.
2. Do you have a Bell modem? If so, the make & model: HH 1000, 2000, 3000, 4000, or Giga Hub
3. How are you accessing Bell TV? Please provide us with the make & model of the devices that you are using.
4. From where, are you trying to access and download On Demand content? Home or Away.
5. Have you checked out the information on the Fibe TV App: Download and Go for On Demand Content

You can use the Fibe TV app on multiple devices at once. 

When streaming Fibe TV and the Fibe TV app using a Wi-Fi network other than your home network, please note these limits:

• Fibe TV: Up to three devices can stream, but only one can watch live TV at any given moment.
• Fibe TV App: A maximum of two devices can stream simultaneously; however, only one can watch live television.

Fibe TV service:

• When connected to your home Bell Wi-Fi, you can have unlimited devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously and five devices registered.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and five devices registered.

Here is a link to better assist you in using the Fibe TV App. Please reference the highlighted sections.

What is Fibe TV app and how do I use it : Using the Fibe TV app (bell.ca)

Please let us know if we can be of further assistance.

Thank you for contacting the community forum.

Take care.

[Sandra4]

I am only able to download one 45 minute program, then it tells me I have no more room and I need to delete downloads. This is very frustrating as I can easily download 8 or 10 episodes from AppleTV programs - it’s a bell Fibe problem only it needs to be fixed.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

With Download and Go, you can use the Fibe TV App to download subscription on-demand shows and movies to your mobile phone or tablet and watch them offline, without being connected to Wi-Fi or a mobile network.

• You must be subscribed to the channel to be able to download its content (e.g., a Crave subscription is required to download Crave content).
• This feature is compatible with Apple (iOS 12+) or Android (OS 7+) smartphones and tablets.

These are the download parameters when using Download and Go:

• You can download up to 10 shows or movies per account.
• Rented and Own with Bell titles are not downloadable.
• The same content can be downloaded on multiple devices.
• Downloads expire between 48 hours to 30 days after downloading. You will be notified how much time you have left to enjoy your download in the app.
• You can re-download content once it expires, as long it’s still available in the On Demand section of the app.
• You can only download shows while you’re in Canada. Select programming needs to be downloaded while you’re at home and connected to your Bell Wi-Fi. Once downloaded, you can watch the shows offline from anywhere.
• If you don’t have enough space to download content, you can:
  • Delete older downloads or other files on your device.
  • Download to an external SD card (Android only).  
  • Reduce the download quality within the app settings.

Here is a link to better assist you in using the Fibe TV App. Please reference the highlighted sections.

What is Fibe TV app and how do I use it : Using the Fibe TV app (bell.ca)

Please let us know if we can be of further assistance.

Thank you for contacting the community forum.

Take care.