Error 024 when I try to watch a recording

[Mitsou]

Yesterday my PVR stopped working as I was watching a recorded show. Tried rebooting several times & still not working. Today I can still watch live tv but cannot go into my recordings…keep getting error message 024. Also tried to set up a new recording and am not able to do that & can’t my preset recordings not working. What can be done to fix this? My PVR is 9242. It had been working fine till now.

[WelshTerrier · Accepted solution]

Error code 024 has to do with a feature issue on the PVR. In your case, you can not access recordings on the H.D.

You can try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If after the reset, you still have this issue, please call: Bell Satellite TV technical support: 1 888 759-3474

[Mitsou · Accepted solution]

 Tried doing what you said and as well I unplugged the receiver for a minute and after doing both, my PVR is now working! Thanks!

[mary]

I can not access my pvr recordings.  I get the error message 024  and data is not available.   All my history searches are gone as well.    

[WelshTerrier]

Good Day & Welcome

Error code 024 has to do with the hard disk on your satellite PVR. It is not allowing you to access the stored recordings on the hard drive.

You can try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If this does not resolve your issue, power your receiver completely off by unplugging it from its power source. Wait 30 seconds, then plug your receiver back into its power source.

If the problem persists after completing the above steps, please call: Bell Satellite TV Tech support: 1 888 759-3474

They are in a better position to perform further in-depth testing.

Take care.

[mary]

have done that and does not work.    seems that the time is out by an hour on the pvr as well.

[WelshTerrier]

Good Day.

Thank you for your follow-up reply.

As mentioned in my previous reply, if the problem persists after completing the steps I provided to you, please call: Bell Satellite TV Tech support: 1 888 759-3474

They are in a better position to perform further in-depth testing.

Take care.

[mary]

Guide seems to be working with the right time now, however, I am unable to record anything, I get the message 024 and all the recordings I had and my search history is missing.

[1000 Islander]

The time is synced and correct and the remote can cycle up and down between listings on guide.  BUT ALL my pvr'd programs are not displayed therefore not accessible. The timers for pvr'd programs seems to be non functioning.

[ALMO]

Nope, All my recordings seem to be working.

[mary]

Yes, but I still can not record anything and anything that was recorded is missing

[BellPatricia]

Hi there @1000 Islander & @mary 

Thank you both for reaching out to the Bell community 🙂

Can you please try unplugging your receivers for around one minute, then power everything back up to see if that fixes this?

If you continue to have any trouble let me know. And, be sure to include details related to which channel/show you are trying to record.

As well as if this is affecting all shows that you previously recorded or only those you tried to record while the Satellite Guide issue was going on. It is important to note that any recordings that were scheduled during the guide issue may be missing/unavailable. 

I look forward to your reply. 

@BellPatricia 

[1000 Islander]

Hi @BellPatricia 

I originally had the time and guide issue. I don't have error code popping up, recording programs with and without the timer are working.  When I hit the pvr button the screen comes up for My Recordings but anything I had previously recorded is gone.  I powered the receiver off for 1 minute, powered up, same result...no previously recorded programs are available.  It shows 0 events. Thanks for your help.

[mary]

I have tried that several times  doesn't work  pvr 9241  anything recorded previously is gone  when I try to record something it says error 024 unable to access this feature at this time  data not available  

Any channel and any show  get same message 

[BellPatricia]

Hi @1000 Islander 

Thanks for your reply 🙂

Unfortunately, any lost recordings cannot be restored.

We do want to ensure everything is working properly moving forward though. Can you test by scheduling a brand new recording to make sure it saves and plays back properly?

@mary Do you have another receiver, and is the same error code popping up on that one as well, or is it working as expected?

@BellPatricia