Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[WelshTerrier]

That is great news! Enjoy Fibe TV this weekend!

Take care & thank you reaching out to the Bell Community forum.

[Snowman8]

Going on for over a month getting error 101. Have tried the re boot, virtual help, phone help have and technician out. Still getting error.

Anyone else getting this code

[BellPatricia]

Hey there @Snowman8,

Welcome to the Bell Community.

Which receiver do you have, and are you using a Wi-Fi or an Ethernet connection?

Does this error occur all of the time or just a certain time of day, and is it affecting multiple channels?

Please also share any information regarding the tech visit you had, such as what the technician determined while on site.

- Patricia

[Snowman8]

Hub 3000.  It happens , sometimes when you change the channel.  If you wait from 3 to 5 minutes tv show comes on.  Does affect the PVR at times. First 2 to 5 minutes of show doesn't record. It is wifi.  Tech thought maybe the 3000 unit might need to be replaced. But it less than a month old.  Same day it got looked at an hour later was doing it again.  Phoned , got a hold of someone, they told me someone was going to phone back. Call never came. So now not sure if I stay with Bell ( been with over 20 years) or go to Roger's. Been well over a month no solution from bell

[Mocat]

back again tonight on all receivers.still have wifi.lasted 10-15 mins and reset on its own again.something going on in this area?

[BellPatricia]

Hi @Mocat,

Can you clarify what type of TV receivers you are using, and if this happens at the exact same time on all equipment? 

Do you have any third party equipment in between the Bell TV receivers and your TV set?

Did you notice any error messages on your TV screen, or directly on the Modem?

Are you receivers connected via Wi-Fi or Ethernet?

Were you able to run the Virtual Repair tool when the issue occurred, and what were the results?

Looking forward to your reply

- Patricia

[Mocat]

Using vip2502 receiver as master and vip5662w

using wifi…no other third party equipment and yes it happens on all at same time

tv screen msg says you might have to reboot your system which doesn’t change anything.

[BellPatricia]

Good evening @Snowman8,

Can you share which TV receiver you have as well?

As you mentioned using a Wi-Fi connection above, we recommend testing a direct Ethernet connection from the TV receiver to your modem.

Please let us know if the issue persists.

- Patricia

[Mocat]

just went off again…15:35 and coming back at 15:49 dec 6th

[Snowman8]

The 3000. Yes, the problem still  persists.  

No one seems to have a solution.  Yet I'm sure I will still have to pay the total bill. 

[BellNick]

Hi there @Snowman8 
The 3000 is the modem. Can you share which model receiver you have? Also, are you able to confirm if you're able to test an ethernet connection from the modem to the receiver to see if the issue persists?

[Snowman8]

Sorry,  HD PVR   VIP 2262   ,,    WIRELESS HD WIRELESS 2502    ,,  WIRELESS HD 2502

3 IN TOTAL

[BellPatricia]

Good day @Mocat,

Thanks for keeping the Community updated on this.

If the issue does occur again please run the Virtual repair tool and let us know the results. 

Also, please share a photo of the error message you see on your screens so we can take a look at that as well.

- Patricia

[BellNick]

Hi there @Snowman8 
Are you able to test any of the receivers on an ethernet connection to see if the issue persists?
Do you have any other equipment such as a VAP (looks somewhat like a modem)?
Are your receivers near the modem or on different floors? If not near the modem, how far away roughly would each receiver be from the modem?
Looking forward to hearing back.

[Snowman8]

Ok, tv on different floors all the equipment is the same place before all this happened. Phoned again,  you guys did whatever you do behind the scenes on the phone .  A few hours later blue screen code 101.   Why do you  not fix the problem.  The code must mean something.  If it's  the equipment in my house come and replace it. Or send the new equipment and we can set it up. I don't know why it is so difficult to fix.  Going to be 2 months .   I'm still paying for a service I'm not getting.