Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[kibosh]

I also get this error every few days. It will also occasionally complain that it has no wifi access at the same time. A reboot always fixes it but this is pretty ridiculous. 

i have experienced a lot of various issues with this box. Hopefully these things get addressed soon. 

[Claudec110]

They changed my 2 receivers plus modem. Still having the issue from time to time. No problem since last Wednesday, For me it is a firmware issue. Hopefully an update will solve this issue one day. 

[kibosh]

Some people have received an update to their receivers to 3.5.578.1 (I have 3.5.565.1) and firmware 1.15 for gigahub (I have 1.13). Hopefully these fix some of these things. 

[Brother]

It’s been over a month now with no issues. As mentioned. A month ago, supposedly there was an issue in my area and whatever issue it was, it is now corrected. It was not the modem, maybe it was firmware or a problem at the station. I hope they resolve all of your issues soon, it sure was a pain.

[Pmoff63]

In your latest email to me, you suggested plugging the TV receiver directly into the modem. Let me say that this is impossible because the modem is in a different room of the home because the guy that installed it was new to Bell and had never been in a basement before (his words) and clearly did he did not know what he was doing.   The install is a mess.  

[Brother]

An RG45 cable is required to be plugged at the back of the modem to the receiver, I apologize for the missed information.

[ANTHONY]

I have had the same problem.....it was finally resolved after 2nd home visit....

It seems like the modem was too close to the tv box....after moving the box (3 feet apart) the connection was established and was getting the service and has been working for the last 24hours....the connection was and is very strong...try this...hopes it helps....

[Claudec110]

My box and modem are in different rooms. We changed the box and modem and I still got the error but not often. Last week they update the firmware and I did not get this error since

[Brother]

I have not had any problem since that there was a problem in the area. I have not called support since.

[Claudec110]

Yes I did from time to time, maybe one every 2 weeks, does not last very long. Usually a change of Chanel solves the problem

[BigRed]

After having dealt with Bell for very close to 1 yr, my problem has  finally been resolved, I think. I have the Giga Bit modem and now have the new 4K receivers (VIP 7802) . This seems to have fixed my error 101 code problem, along with pixilation , and picture freezing. I have not had any issues since these were installed almost 3 weeks ago. When I was having issues and something was changed by the tech, the problems would appear a day or 2 after. So far so good. I was also able to negotiate with the Bell people in Montreal a deal that wouldn't cost me any more money than I was previously paying. They were absolutely the best people at Bell to help resolve my ongoing issues. I still believe there is a compatibility issue between the Gigabit modem and the 2502 receivers.

[KeK123]

I would have to agree- getting the 4K receiver resolved our issue too. Maybe twice in the last four weeks a screen issue occurred,  but on the top right  corner  is a message that says something like “not connected to internet - reboot-“ and I pressed the message and issue was immediately resolved. 

[Mocat]

Losing Fibe TV at 15:30 everyday for 15-20 mins Anyone else having the same problems in The West Island?

[BellPatricia]

Hi @Mocat,

Thank you for your post, and welcome to the Bell Community.

Interesting! The Community just needs some more information in order to help.

How long has this been happening, and what exactly occurs when you lose TV (is there an error message)? If there is an error please share a photo with us.

Which TV receiver/modem do you have, and does this affect more than one receiver; or do you experience any trouble with your internet during that time?

Does the service restore itself, or do you need to take any steps to resolve, such as rebooting the equipment?

If you continue to have trouble check out this How To: Fibe TV not working? Try these quick fixes. where you will find a link to our Virtual repair tool.

Virtual Repair can help detect and fix issues, so we recommend that you use the tool at the same time the issue occurs.

Keep us posted on how everything's going.

- Patricia

[Mocat]

We’ll it fixed itself on day 4.   I would assume bell was doing something everyday at the same time..my Wifi was never interrupted,just the bell Fibe TV ?????
all good now.