Error code 004 on Satellite receiver model 6500

[Bricker1986]

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

[BellPatricia]

Hi there @Bricker1986. Thank you for your post, and welcome to the Bell Community.
In order for the Community to better assist we need a bit more information.

Which television service are you using (Fibe or Satellite), and what type of TV receiver (make/model)?

We recommend unplugging the equipment to reboot, and also please ensure that all of the cords are securely connected.

If you are using Satellite TV you can also check out our website for more information about the error code Satellite TV error codes and troubleshooting

Hope to hear from you soon.

- Patricia

[siegez]

just got a new receiver 6500. getting the setup page started to go through gets to 40% and then i get a error code 004. tried resetting. ensured i had the proper rg6 coax cable and a new one at that. ensured its grounded correctly. what other things can i check other than the receiver. 

[BellNick]

Hi there @siegez 
Thank you for your post and welcome to the Community.

Error 004 on the 6500 is an issue detected on the Multidish switch. Are you still experiencing this issue and if so, is it only happening on this receiver or does it occur on other receivers (if you have additional receivers)?

Looking forward to hearing back.

[Klassen16]

Hi there

I just got the 6500 receiver as a replacement but anytime I try to do the startup and complete the setup on the receiver it fails and says to mention error code #004 anyone else have this problem or know how to fix it?

Thanks

[Klassen16]

 this is the screen I get

[BellPatricia]

Hi @Klassen16. Welcome to the Bell Community 🙂

Just checking in to see if you are still having trouble. If so, are you getting the error message on multiple receivers, or just one?

Keep us posted, we're here for you if you need further assistance and will send you a quick PM.

- Patricia

[Klassen16]

Yes still getting the same message. Only on the 6500 receiver it does that all the other ones are working

[BellPatricia]

Thanks for letting us know @Klassen16.

We have reached out via private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[ScreenName]

Upgrading to new Bell 6500 HD received receiver getting error #004, no help from Bell support?

[Bluegriz]

Trying to install upgraded HD receiver in my house and showing error 004.

[BellPatricia]

Hi there @ScreenName & @Bluegriz.

Thanks for posting, and welcome to the Bell Community.

We wanted to follow up to see if you're still getting error 004 on your 6500 HD receiver.

Keep us posted,

- Patricia

[ScreenName]

Yes. The call is logged with Bell support waiting for a response? What should I do next to get eome progress?

[BellPatricia]

Hey there @ScreenName, thanks for your reply.

We're glad to hear that you spoke with a specialist about this already. Can you please share what they advised you (is this being escalated further, or perhaps a technician was booked)?

The Community is here for you if you need further assistance.

- Patricia

[Shenry1]

Has anyone figured out how to get passed the 004 error code on the 6500 HD receiver?