Error message 1009p/18 on Fibe TV?

[pamic]

Why am I getting Error message 1009p/18 on Fibe TV?

[BellNick]

Hi there @Rob4477 
Thank you for your post and welcome to the Community.
Are you able to share how you are accessing live TV on your laptop (through web browser or is it the app)?
Are you able to share what error message you are seeing?
Are you able to access your recordings?
Looking forward to hearing back.

[Rob4477]

I can watch movies and shows. I get the live TV guide but can't get any channels.  Error message is 1009m/18. Get same message on laptop as well as phone.

[BellNick]

Hi @Rob4477 
Do you happen to be using any VPN on your devices that you're attempting to watch the Fibe TV app on?

[pamic]

Yes, I use PIA.

[BellNick]

Hi there @pamic 
If you're still receiving the error 1009p/18, try turning off your VPN and testing.
Looking forward to hearing back how that goes.