Fibe TV 9500 PVR Access

[FrustratedFred]

I have three 9500 receivers. All three show as off line in the fibe app. I could not figure it out so called Bell. That was not helpful. In fact, I was advised accessing your PVR via the app is not possible. WRONG. The fibe menu has an access recordings tab in the first row! I have been using this for years and it has functioned properly. I could watch or schedule recordings. Now it reports Receiver Not Found. It does not work on TV, PC, tablet or iPhone.

When I click on the settings gear and then the receivers tab all three show as off line.

I can't find anything useful on this topic on line either. I have confirmed the receivers are connected to the internet - one by ethernet, two by wifi. I can ping them from my PC and they respond.

I reset the ethernet PVR but that did not resolve anything. Just created more work for me to restore my customisation.

I need help with this.

Fred P.

[dks · Accepted solution]

Thank you for your question. I have two 9500 receivers as well as the Fibe app. In my case. The function you describe works and both receivers are on line. I can only suggest you ensure you are using the most recent version of the app and confirm from inside the receivers that they are connected to the modem. You can also confirm this from the modem console itself by going into the modem dashboard directly.