Fibe TV App - Not Available in this Country

[LauraSharpe]

Good day, 

I can get Bell Fibe Tv App on all my devices except Tv. Been on the phone twice w technical support.

I when I go and try to I stall it from Google Store it says that it is not available in this country…I am in Canada. I did originally setup a Samsung phone, I was in Belgium - I have created a new profile as suggested and address is in Canada. Current have an Amazon Stick, however do so need a Bell receiver. 

[AlexS]

Maybe ur credit card is not Canadian? Or have u used up all credits u topped up in Belgium?

[LauraSharpe]

Canadian credit card on file. No longer have the phone 

[BellAntgio]

Hey there @LauraSharpe,

Welcome to the Community and thanks for your post. 

Which services do you currently have with us?

We also have a great section on our website dedicated to our Fibe TV app, where you can find many helpful details on the requirements and compatible devices. 

You can also check out What is Fibe TV app and how do I use it? and our Fibe TV app troubleshooting tools.

Let us know if you have any questions.

[LauraSharpe]

This didn’t help. Internet 

[BellAntgio]

Circling back on your original post, you mentioned being able to get the Fibe TV app on all your devices except on your TV. Can you share the make and model of your TV and which device are you attempting to download the Fibe TV app on; is it your TV, a Android device or the Amazon Fire Stick you mentioned?

[CondorAve]

I was in a resort in Cuba and used the Fibe app without knowing it wouldn’t work outside Canada.   Now that I’m back in Canada, the app either runs and stops later with an error message saying I’m not in Canada, or gives me the error immediately.  
I deleted the app from my iPad, closed all the apps, rebooted the iPad and reinstalled the Fibe app, but it has not helped.  Any suggestions ?  Has anyone had similar problems ?

[BellPatricia]

Hi there @CondorAve, thank you for reaching out to the Bell Community.
We wanted to check in with you to see if you're still having trouble after checking out the suggestions posted in the thread above.
If you are, can you share the make and model of your device? Is this happening on any other devices in your home? 
 

[CondorAve]

Thank you for replying !

I am still having the same issue with my IPad Pro (11 inch) IOS 15.6.1.    Sometimes the app gives me an error message saying content is not available outside Canada as soon as I select a channel, and sometimes it plays for awhile and stops later with the error message.   I have removed the app, closed all other windows, shut off the iPad, waited awhile, then restarted the iPad and reinstalled the app - no change in behaviour.  

i’ve noticed that I have the same issue when I run a browser and access tv.bell.ca website.

i am not having trouble with my TVs.  

[BellPatricia]

Good morning @CondorAve, thank you for all of the troubleshooting steps you've completed.

Are you using a VPN? If so, could you try turning it off and then test the service again?

Hope to hear back from you soon.

- Patricia

[CondorAve]

@BellPatricia 

It’s difficult to say with certainty, because the app sometimes runs for awhile before giving me the error message about not working outside Canada, but “Yes” - I think that when the VPN is shut off the app does seem to work fine.  This is okay when I’m at home and using my secure home wifi, but when I’m away from home, I’m most often using the app over a hotel or airport or cafe wifi network where I’m not comfortable working without a VPN.  I’m hoping the app doesn’t require that I not use a VPN!

I’m currently using ExpressVPN - are there specific VPNs tested and recommended for use with the Fibe app?

[babaloo]

Are you using a VPN?

[CondorAve]

As stated previously, I am using a VPN.  Working with the VPN firm, I’ve found an alternate Canadian location that works with the Fibe app, so I’m now working fine. 

Cheers

[Waterford]

I am logged into my iPhone and iPad with an Apple ID that I started while living in the United States. It has been used a few times when I get a new device and copy the contents to the new device.

I recently got Fibe TV and when I try to download the Fibe TV app I get a message that I am not allowed access since I am in theUS. 
How do I get the Fibe TV app to download to these devices that are in Canada?

[BellPatricia · Accepted solution]

Hey there @Waterford,

Thanks for reaching out to the Bell community.

If you are getting that error message when you try to download the Fibe TV app you may just need to Change your Apple ID country or region 

Please check out that apple support article for more information, and let the Community know how everything goes.

- Patricia