Fibe TV App - Not Available in this Country

[LauraSharpe]

Good day, 

I can get Bell Fibe Tv App on all my devices except Tv. Been on the phone twice w technical support.

I when I go and try to I stall it from Google Store it says that it is not available in this country…I am in Canada. I did originally setup a Samsung phone, I was in Belgium - I have created a new profile as suggested and address is in Canada. Current have an Amazon Stick, however do so need a Bell receiver. 

[Sparrow]

I am using Starlink and can’t watch my tv live since July 22, 2025, same error code 1011, I use a fire stick , Bell fibe app, content not available outside of Canada and I am in Ontario… Very frustrating 

[Vikesworldorder]

A Bell rep on this forum a few days ago said she'd be messaging everyone individually but so far nothing. Not sure how you can escalate this on a forum page but it's crazy to me that so many people have logged on and written about the same issue so you know there are thousands more who are dealing with the same thing but not posting. The whole thing is very frustrating and the lack of support or help I got when I called about this issue is concerning. They told me to wait 10 days and see if the issue fixes itself. That's not customer support, that's passing the problem down the line. 

[rural_user]

I am having this issue now also. I am using Starlink as my isp. I called Bell and they said there is nothing wrong on the app and that I should call my provider and ask for a static ip address...

[BellDRock · Accepted solution]

Hello everyone,

We are aware of an issue where Starlink ISP users are being assigned IPs geolocated outside of Canada; as a result, this triggers the Error 1101: Content not available outside of Canada message when using the Bell Fibe TV app.

A fix has been confirmed at this time and will be rolled out over the next week. In the meantime, to continue enjoying your favorite Bell Fibe TV app content, please ensure you’re connected to your Bell Fibe Internet or another Canadian ISP.

[JKLM]

Good morning :  As many customers rely on using their Bell TV Fibe app with Starlink, is there a date for resolution?

[TooMuchMoney]

Please provide a more specific timing for the fix. Saying connect to Bell Fibe or a Canadian ISP doesn’t help in a rural community. The point of paying a premium for Bell Fibe is to have reliable service. 

[dks]

Thank you for your question. My general experience is that this "A fix has been confirmed at this time and will be rolled out over the next week." is about as firm a time as Bell can provide.  With a large number of Fibe TV subscribers, the rollout may take a bit of time. If you have not received the update by the end of next week, please post again in the Community Forum. And let us know when it arrives and how well it works for you. 

[dks]

Thank you for your question. "A fix has been confirmed at this time and will be rolled out over the next week." That is as specific as Bell can be. 

[MandyF]

We would also like a fix as soon as possible as we are paying for tv that we are unable to use. 

I only stay with bell so I can use the bell fibe app at our trailer and now it is not working. 

[Steve C]

Hi, how will we know when the fix is available?  Do we need to do anything or does the fix automatically get applied?

[dks]

Thanks for your questions. The answer to your first question has already been given by Bell in the helpful replies with the green checkmark. With respect to your second question, I suggest you update your apps through your operating system regularly, if you do not have automatic updates turned on in your devices already. Speaking only of the Apple platform, I find I have to check the App Store regularly to get updates, as I don't have push notifications turned on. 

[Stephenp]

I had this problem last week but found my vpn supplier connected me to a non Canadian server. Bell tv app and lotta rip denied me access stating outside of Canada.  Reconnected to Canadian vpn server and it was fine

[dks]

That is normal. For licensing reasons, Bell programs are not available outside of Canada. You were connected to a non-Canadian source. 

[Reptiles]

providers like Bell utilize various vendors, who provide a mapping of IP addresses to countries (or cities, or even more exact).

currently when i use google to search for "what is my ip geolocation,", it returns a number of responses, showing that the IP address is registered to starlink, and that starlink has specified the address is in canada.

this is the info that bell would be using to determine if the view is in canada or not.

the IP address on startlink only changes when you reboot the whole unit, or when i refreshes every 12-24 hours.

since the App works intermittently, and sometimes simply stopping and starting the App (not starlink, not firestick) will cause it to allow to continue viewing.

to me, this means the app itself, and how it is looking up the geolocation of the IP, is faulty.

since my IP is not changing, it shouldn't work once, then not again, then work again later.

[Reptiles]

it appears, at least for the last day or so, that this issue (via starlink) has been resolved.

thank you.