Fibe TV App - error 1009n/19

[Sebfamille]

I really don’t know what you are looking for. Bell is generating error code 1009n/19 and you should know what it means.

I phone 13 and everything is updated!

As you can see, I am able to get in the app.

I do not use any VPN. I am on wifi on my BELL home internet.

[ChrisF1]

Does everyone with an Apple device have this problem?

we’ve had this error for weeks now. Just tried the logout/restart with no luck, same with the delete app/re-install app/restart tv and no luck either. My phone is a new iPhone 15 with software fully up to date. 
I was able to cast to this tv with Airplay in the past so what changed?

[Kelly1]

Bell is indeed claiming this issue is with Apple devices and the error we’re ALL seeing is with Apple’s IOS, not Bell’s Fibe TV app. I asked Bell for proof of this error being Apple related so I could approach Apple directly for a solution, however Bell did not respond to me. I recommend reaching out to Bell and getting a credit! 

[ChrisF1]

Thanks Kelly1!

[Kelly1]

Apologies for missing this comment! Please call Bell and request a credit for their app not working. I received a $5 credit until this issue is fixed. 

[Chris10]

I have tired to restart phone and log in and out of app having same problem only when trying to use TSN services iphone15

[Kelly1]

Chris, Bell will not help. Many of us have actively asked for help and Bell has decided to blame Apple IOS for the issues and won’t take accountability. I called Bell directly and they provided me with a $5 monthly credit. 

[dks]

Thank you for your question . I attempted to replicate your issue, as best I understood it, on my own iPad Gen 10 with iPadOS 18. I could not. I encourage you to upgrade your OS to the most recent version for your device and see if the issue appears again. Also upgrade all your apps in the App Store on a regular basis. 

[Kelly1]

@dks, already did all of the above when Bell Support direct messaged me to troubleshot. Bell even asked for a full factory reset. I have the most recent IOS and most recent Fibe TV app. Bell has told me that this issue is with the IOS. Not sure if that’s true or not. Either way, myself and everyone else here is still seeing issues. 

[dks]

Bell has no reason not to tell the truth. No one wants unhappy customers. Keep checking once iPod OS 18.1 comes out, which should be soon. Apple might have fixed things. 

[Kelly1]

We’ve been experiencing this issue since IOS 15, at least. Bell is clearly not able to fix this issue. “Maybe wait until later” isn’t an acceptable answer when multiple people have come to this thread for guidance on why their paid service is so unreliable. Bell has continued to tell us the issue is with our devices when it’s clearly a software issue. I’m just glad I’m receiving a credit.