Fibe TV: Issues with pixelation

[Basti007]

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem? 

[ellaJasmine]

Hi

I have only one receiver, connected by Ethernet, occurs on all channels and Fibe box and modem are less than 2” apart. 
I have only tried a reboot, not the tv fix,I’ll try next. 
thanks!

[BellPatricia]

Hi there @Aptic 

Thanks for reaching out!

We would like to take a closer look and I have sent you a private message to get more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[therealcbar]

I'll add another datapoint. Will get random pixelation that looks like what others have reported here from time to time. I had not made the connection before, but this definitely started after the upgrade. Nothing else about my setup changed.

For me what tends to put it right is rebooting the Android TV box. That seems to make it go away for a week or two, but it eventually comes back.

[PapaQ]

Do people not get tired of all these reboots,pixelation guide not on current date,program cuts out after a period of time and says are you still watching press enter to continue. Too many issues .I am very tired of this maybe time to look elsewhere for my services.

[BellKris]

Good morning, @PapaQ. Welcome to the Bell Community, and thanks for your post.

We wanted to check in to see if you had a moment to review the thread and test any suggestions listed and to see what you've tried? Are you able to share which receiver model you have and which modem model you have? Is your receiver connected via ethernet or Wi-Fi connection and if able, are you able to test both to see if the issue persists?

If your guide starts up on the wrong date and time, this can be solved by pressing the back button on the remote and it should correct itself.

After 4 hours of inactivity with the remote, the receiver goes into standby mode. Does yours occur at the 4 hour mark? If not, is it sporadic or does it ask you this after a certain duration of time? If possible, are you able to take a picture of the message that appears and share it here with the Community?

Looking forward to hearing back from you. Best wishes.

[PhilU]

I've been getting the same pixilation mess on both my Tv's connected to the wifi boxes.  Change the channel and it goes away, but comes back in 15 minutes.  This started happening after the app/guide was changed to the new version a few months ago.  I've tried all suggestions, reboot, change hdmi cable, etc... but for it to be on 2 tv's is a problem with the signal coming in.  Anybody find a true fix to the problem?  Thanks.  

[PhilU]

I totally agree, this is a BELL  problem, started with the new app a few months ago.  More than enough people have the same issue, all within different regions.  We keep getting the same runaround from all the Bell reps, nothing is working... Go back to the old App/Guide that was working much better - what we have now is garbage!  

[therealcbar]

I haven't found any other solution other than rebooting the TV box; that seems to make it go away for a week or two. Touch wood....lately I have not had any pixelation issues (for about two weeks now). However, I do notice that the guide jumps to one day ahead in time which has thrown me a few times.

[Rperetz123]

Is there someone from Bell who can reproduce this issue in the labs and don't let the users doing problem solving themselves you should do the problem solving and send a fix for this problem once and for all

[CB16]

We have been having issues with our Bell receiver all year on and off. We have had to change it 4 different times as after a month of use the picture starts to pixelate on and off. We have to reboot the receiver and it fixes the issue for awhile. It’s been very frustrating because nothing Bell does fixes the issue completely. 
We can’t be the only people experiencing this issue and we are getting to the end of our patience. Please advise if anyone else is experiencing this as we are on the verge of changing providers. 

[BellPatricia]

Hey @CB16 

Welcome to the Bell community 🙂

Please share a few more details so the community can help. Such as, which receiver and modem do you have? Does the pixilation occur on multiple channels/recordings or does it affect a show in particular? How are you connected, via Wi-Fi or Ethernet? 

We recommend that you run Virtual repair tool the next time you notice pixilation as it can help detect if there is anything specific causing the issue and it will reboot your equipment too.

Keep us posted,

@BellPatricia 

[CB16]

We have the white Giga Modem and the receiver is the small flat square receiver. I believe it’s the newest receiver. The pixelation occurs on multiple channels and even the streaming services we have with Netflix and Prime and Crave are affected. The picture will freeze when we are watching any of the streaming services also. We have wifi

we have to keep resetting the receiver to clear and it is usually short lived. It may last a week or a couple of days or weeks before it happens again. It fixes the problem short term.  I have run the virtual repair tool. This seems to be a reoccurring problem and it only started this year. Bell has to look into this and fix it.

[BellNick]

Hi there @CB16 
Thank you for the information.
When you use the Virtual Repair Tool while the issue is occurring, does it indicate any issues?
Have you tried setting up your receiver with an ethernet connection instead of Wi-Fi to see if the issue persists?
Do you happen to have any of our Wi-Fi pods hooked up within your home?
When the issue occurs, do you notice any other connection issues on any of your other devices?
Looking forward to hearing back.

[CB16]

The virtual repair tool never indicates any issues. We haven’t tried Ethernet connection because we are not sure how to do that but we have never had any issues with our other devices when this issue occurs. We didn’t think we would need pods as the Modem is 8-10 feet away from the receiver. 

[BellNick]

Hi @CB16 
To hook up an ethernet connection, you would need to plug in an ethernet cord into the port on the back of your receiver (where I've indicated with the red mark).


The other end of the ethernet cord would plug into one of the 4 ports on the back of your modem (as circled in red).



If for some reason you're unable to test an ethernet connection, is your receiver enclosed or is it in a well ventilated, open area?  Are there any large obstructions between your receiver and modem (such as walls, ceiling / floor, couches, etc.) that could be impeding the signal? It also best to keep other electronic devices a short distance away from the receiver, to rule out device interference. 
 
Additionally we'd recommend checking out our Wi-Fi Checkup Toolas it will show the connection strength of your connected devices.