Fibe TV: Issues with pixelation

[Basti007]

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem? 

[PITA77]

I have 4 TV’s and 4 receivers same models 7802.  Two Tv’s the newest ones being smart will not turn off until I press the power button on the remote 3 times. Also, as I’m writing to you I just noticed the the receiver giving me the most trouble has just lost wifi again but all other receivers are green . Also this  newer TV - 2 yrs old has pixel issues periodically on CTV channels.  I  was told when I changed to Fibe from satellite two years ago that these 4 receivers were old.  I did contact Bell Tech support two weeks ago and they told me to follow-up if it continues. Honestly, I dread calling on the phone because it takes so long for the tech to understand and then there is no resolution and the customer has to pursue it again.  Can you make any suggestions .

[BellNick]

Hi there @PITA77 
Thanks for your post.
When you indicate the TV won't turn off until you press the power button 3 times, are you referring to your actual TV with the TV remote, the receiver with the receiver remote or did you pair your receiver remote to your TV? If you have paired your VIP7802 remote to your TV and you have to press the power button 3 times, we'd recommend re-pairing the remote to see if that resolves the issue.
For your receiver losing Wi-Fi, can you share which model modem you have?
How far away is your receiver from the modem? Are there any large obstacles in between (walls, floors, appliances, etc..)?
Have you attempted to use an ethernet connection on the receiver losing Wi-Fi?
Is the receiver experiencing pixilation issues the same receiver that is experiencing Wi-Fi disconnections?
When experiencing the pixilation issues, we'd recommend running our Virtual Repair Tool. It's great for remotely detecting and resolving issues.
Looking forward to hearing back,

[Joe1081]

Change HDMI no change, screen coming with many pixel like weak signal, but on cell phone good signal, lost sound as well

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We are here to assist in answering any questions you might have. However, it is somewhat difficult to help you with the limited information you have provided.

If you are experiencing pixilation issues, please have look at the following. I have also included a couple of recommendations we have that you can attempt:

1. Which Bell TV Service do you subscribe to?  Fibe TV, or Fibe TV APP
2. You mentioned changing your HDMI cable. Is it properly seated at the TV and securely connected at your device?
3. How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
4. If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
5. Have you checked out your video settings for the device that you are using?
6. Try running our Virtual Repair Tool as it is great for remotely detecting and fixing issues.
7. Try running our Wi-Fi check-up tool to ensure your receiver(s) have a good Wi-Fi connection.
8. Check to make sure that your receiver is connected to your main Wi-Fi SSID bands. 
9. If you're connected to Wi-Fi, please try an ethernet connection if possible (and vice versa).
10. Reboot your receiver and modem (either from the settings or unplug it from the power for roughly 2 minutes, plug it back in and wait for it to boot back up).
11. Try a factory reset of your receiver.
12. Test different channels to see if the pixilation happens with particular channels or multiple channels. If only particular channels, please specify which channels.

Fibe TV: troubleshooting tools, virtual repair tool and support

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Let us know & we will do our best to assist in correcting this issue.

Take care.