Fibe TV app - maximum number of devices registered

[Steveo1]

I keep getting kicked off my bell fibe tv app after more than 2 users in my house use the account. Is there a way to have more than 2 devices using the service at the same time?

[Kate63]

My TV saids " Too Many Devices  at one time".  But that's not true. Sometimes it even happens when I have 2 devices going.  And always at 3. We are allowed up to 5 Devices at one time. What the heck !! Very, very frustrating!  It's  a newer service,   since September 2024.    Please help 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Do you have a subscription to Fibe TV, the Fibe TV app or Satellite TV? Are you connected to your Bell Home Wi-Fi or an outside network?

• If you subscribe to Fibe TV and are using the Fibe TV app you can have unlimited devices registered while connected to your home Bell Wi-Fi. When not connected to your Home Bell Wi-Fi you can have five devices registered.
• If you are subscribed to the Fibe TV app service (also included with Satellite) when connected to your home Bell Wi-Fi, you can have unlimited devices registered while connected to your home Bell Wi-Fi. When not connected to your Home Wi-Fi you can have five devices registered.

When streaming Fibe TV and the Fibe TV app using a Wi-Fi network other than your home network, please note these limits:

• Fibe TV: Up to three devices can stream, but only one can watch live TV at any given moment.
• Fibe TV App: A maximum of two devices can stream simultaneously; however, only one can watch live television.

How many devices do you currently have registered? Try removing any devices that are not using the Bell Fibe TV app at the moment & then check to see if you are still having trouble.

Please let the Community know if you have any more questions.

Take care.

[Junsyed]

Bell fibe tv box saying more than 5 devices already added so cannot watch tv of on fibe tv box after the tv/internet back from outage.

Fibe tv box was never treated like a phone/laptop and did not matter previously and was not part of the max 5 devices.

Only way to watch tv on it was to remove another device.

[Dale1]

Why doesn’t it say I have to many users on my account and it won’t let me connect to my phone on fibe tv

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Do you have a subscription to Fibe TV, the Fibe TV app or Satellite TV? Are you connected to your Bell Home Wi-Fi or an outside network?

• If you subscribe to Fibe TV and are using the Fibe TV app you can have unlimited devices registered while connected to your home Bell Wi-Fi. When not connected to your Home Bell Wi-Fi you can have five devices registered.
• If you are subscribed to the Fibe TV app service (also included with Satellite) when connected to your home Bell Wi-Fi, you can have unlimited devices registered while connected to your home Bell Wi-Fi. When not connected to your Home Wi-Fi you can have five devices registered.

When streaming Fibe TV and the Fibe TV app using a Wi-Fi network other than your home network, please note these limits:

• Fibe TV: Up to three devices can stream, but only one can watch live TV at any given moment.
• Fibe TV App: A maximum of two devices can stream simultaneously; however, only one can watch live television.

How many devices do you currently have registered? Try removing any devices that are not using the Bell Fibe TV app at the moment & then check to see if you are still having trouble.

Note: Once a device is removed, you must wait 30 days before you can add it back in.

How to remove devices from my account

How to remove devices from my account on the Fibe TV app using a Computer

Please let the Community know if you have any more questions.

Take care.

[maigret]

I am away from my home wifi and am unable to watch Bell Fibe tv on my laptop because I have “too many devices” registered and need to “stop streaming on another device.” No one is streaming except me. The funny thing is I had watched on my laptop the day before without any problem. I removed the one device listed as registered but it made no difference. No luck trying to get chat support.. and I see my bill just keeps getting higher.. not a very satisfactory situation. Thanks for ideas/support. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum

When streaming Fibe TV and the Fibe TV app using a Wi-Fi network other than your home network, please note these limits:

• Fibe TV: Up to three devices can stream, but only one can watch live TV at any given moment.
• Fibe TV App: A maximum of two devices can stream simultaneously; however, only one can watch live television.

How many devices do you currently have registered? Try removing any devices that are not using the Bell Fibe TV app at the moment & then check to see if you are still having trouble.

How to remove devices from my account

How to remove devices from my account on the Fibe TV app using a Computer

Note: "Once a device is removed, you must wait 30 days before you can add it back in."

What is Fibe TV app and how do I use it : What is Fibe TV app?

Please let the Community know if you have any more questions.

Take care.

[maigret]

I have an iPad that was listed twice, removed one from the list so one registered device is shown. I am the only one using the account so no one is streaming any Fibe TV, including me because I can’t access it on my laptop. I guess I am limited to the iPad. Thank goodness I have it with me. I am trying to watch “On demand” but can’t watch live tv either. 

[WelshTerrier]

Good Day.

I can only offer up the following suggestions. If you had two iPads listed previously, then that may be the reason why you cannot access live tv. Did you remove the wrong iPad device?

If you are sure no one else is viewing live TV, you can try uninstalling the Fibe TV app & reinstalling in on your iPad. Have you or anyone else who has access to your TV account logged in to Fibe TV using a web browser & inadvertently left the session open on your computer, iPad or on some other device? Have you tried logging in to Fibe TV with your web browser? Home - Fibe TV

Take care.

[maigret]

Thanks. I have logged out of my other two devices, restarted my laptop and tried logging in on it with my web browser, without success — same too many devices message. I have been on with support and they told me I need to reboot my modem and receiver at home, i.e., no possibility to view on my laptop until I get back home (where there won't be an issue as I am not trying to enjoy “watching TV anywhere..”) 😞  

[WelshTerrier]

Good Day.

Thank you for your reply in updating the community. Unless someone is at home to reboot your modem & receiver, there is little else I can offer up as a solution to you at this time.

Upon your return home, let us know if you are still experiencing viewing issues.

Take care

[Hug0]

Thanks @WelshTerrier and @BellPatricia for the detailed instructions & links, but I have a related issue that your instructions ignore. I strongly suspect that there is no solution for my problem. I'm posting in the off-chance that either I'm wrong, or that this can trigger a software change request.

My problem: our "My devices" list contains 5 devices, every one of which is just called "Apple Macintosh". I don't see any way within the interface to find out where each of those 5 instances came from!

Up until last week, we only had ONE device that we have EVER used outside our home network. (surprise surprise, a Mac) I have, however, used it in multiple locations outside of our house.

My main issue right now is that my wife is travelling with that original laptop, using WiFi where she is staying, and wanting to occasionally watch a bit of TV, whether recorded or whatever.

You say that if I delete a device, that device will be blocked from using the system for 30 days.

How can I know which device to delete? It's like Russian Roulette! If I happen to pick the one that represents my wife, & this is correct, then she's hosed for the rest of her trip!

All of this hinges on the question of how the system is identifying the devices. Is it using the IP address? Or is it using a Cookie, or some similar technique? If the latter, that would be a problem for us, as we also happen to use Firefox in Private Browsing mode, so cookies don't get saved. It can't be using any internal identifier of the computer, or we wouldn't have 5 entries. Regardless, the system is not giving me enough information to choose an entry to delete, so I'm forced to fire the pistol with one random bullet in the cylinder!

Or is that two bullets?? Another wrinkle: does a computer signing into Fibe from within the home network also count as a device? I suspect it must, based on what my wife & I have seen this week. I had deleted one entry to get her in once, but then she was blocked again the next day & I had to delete another to get her back in. The only explanation: the new (to us) laptop that I'm using right now inside our home network is also taking up an entry. What would happen if I deleted my own entry???

I also phoned in to support this aft, and I'm hoping that between that and this entry, a software change request gets generated, because the way this works is ridonculous.

I almost forgot, all-important details: we are using a VIP5662W / 1719, current uptime 288 hrs. since last soft-reboot.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

I will try to answer each of your questions one at a time. You did not mention whether you subscribe to Fibe TV or the Fibe TV app. I will assume you subscribe to Fibe TV based on your last sentence, "we are using a VIP5662W".

If you subscribe to Fibe TV and are using the Fibe TV app:

• When connected to your home Bell Wi-Fi, you can have unlimited devices watching content simultaneously and unlimited devices registered. You can choose the "Easiest" way for connecting.
• When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously and five devices registered but only one can watch live TV at any given moment.

Each device has a unique MAC address. When connected to any network it is assigned an IP address. This is readily available and visible within the settings of your device. In line with this each device has a manufacturer name that is recorded on the network that is being used. For example if you have 3 Apple Mac computers or 3 Apple iPhones, they will appear with the same name but listed separately. When at home, there is an easy fix for this. You can assign an Alias name and reserve the IP address in your Bell modem in the section called My Devices. You can also choose to remove / forget unused or unknown devices.

Along with this, if you are using the Bell Wi-Fi app, you can view all of the devices connected to your Wi-Fi network; rename a device or assign it to a user. You can also remove any offline device. The IP address and MAC address stored in your modem is also recorded in the Wi-Fi app for each device connected to your network. Keep in mind many of the features apply to your Home network only.

Firefox private browsing mode, also known as Incognito mode, does not inherently interact with the Fibre TV app directly because the app itself is not a browser; rather, private browsing is a feature of the Firefox web browser that prevents it from saving browsing history, cookies, and form data locally on your device.

Bell Fibe uses cookies on its websites and apps to provide a seamless user experience by remembering preferences and providing personalized content and advertisements.

Computers, laptops, mobile phones, tablets, etc. are all devices that can access Fibe TV by way of the Fibe TV app or by way of a web browser. Home - Fibe TV

You have provided me with a lot of variables that include ifs, what's, would be, & unknows that as standalone questions can be answered but when combined together are difficult for me to provide you with in a clear & exact answer.

Thank you for reaching out and posting your questions. @BellPatricia may be able to jump in later & provide further insight & depth into the questions you have raised.

Take care.

[Hug0]

Thanks @WelshTerrier for your detailed answer. First, let me clarify a couple of points that I wasn't clear on.

We are subscribed to Bell's "Fibe TV" service, as well as Bell's Internet of course. For the latter, in case it matters, we are using Bell's Home Hub 3000. I had not heard before yesterday that Bell had a "Fibe TV App" subscription service.

We do not have any standalone Bell Apps installed on any devices. We are only accessing the TV service from our laptops via Firefox & the link that you also gave: https://tv.bell.ca/home. When we use this (occasionally) inside our house, we are using the "Easiest" authentication method, but outside of the house we of course need to sign in using our MyBell account.

About me: I am a retired IT professional, have at times been a system manager, and have configured TCP/IP networks over Ethernet, so I am quite familiar with IP and MAC addresses. I have also in the past signed into our Home Hub gateway and performed various management tasks on it, including looking at connected devices.

What you say about the devices on the gateway is interesting, but I don't see how it relates to my situation. Is the FIBE Receiver (VIP5662W) looking at or using the device list in the Bell Home Hub 3000 gateway? If I delete a device in the HH3000, will that have any effect at all on the list as seen from my computer? Even if it did, when we have a computer accessing Fibe TV from a location outside of our home, it isn't talking to our HH3000, is it? I would think it would be talking just to the Bell servers. I would think devices outside of our home network would not appear on the HH3000.

Back to my original question: when I sign into the Fibe TV system from my computer, (via Firefox & the tv.bell link above) go to Settings, My Devices, I see 5 devices called "Apple Macintosh". Is there any way that I can tell WHICH Mac each entry represents? To put it another way, can I pick one entry, and find out where it came from? (e.g. what IP or MAC address?)

Are the listed devices only ones that have signed in from outside our home network, or does a device inside our home network also show up in the list? Is there any connection between the devices in this list, and the devices listed in our HH3000 gateway? I can't imagine that a device signing into Fibe TV from another location shows up on our HH3000, but I haven't attempted to check that yet.

I'm assuming that if my question is to get an answer, it'll have to go to a Bell technician who is familiar with the internals of the system. Thanks again, @WelshTerrier for attempting to provide an answer.

[BellNick]

Hi there @Hug0 
Thank you for your post and welcome to the Community.
The list of devices registered would be the devices that you've logged into the Fibe TV app on out of your home network, so your Home Hub 3000 would have no factor in regards to this. Although, as a thought, if you have 5 registered devices showing "Apple Macintosh", please note that if there was a chance of there being 5 different web-browsers all on the same device and they were all used to log into the Fibe TV app at one point, it registers each individual browser as a registered device. 
There is no available list of MAC addresses for registered devices. It would probably be best to remove all of your registered devices you don't recognize.
If you have any further questions, please do not hesitate to contact the Community.