Fibe TV error code 302

[PatrickD]

Hi all, I have my Bell Giga Hub working using PPPoE and my own router, but now the FibeTV box doesn't connect.  The apps work (Netflix, amazon, etc) so it does have an internet connection.  Message on the screen says Fibe TV unavailable, error 302.  Wondering if anyone else has experienced this before I call them and wait in their queue.

[BellNick]

Hi there @PartrickD
Thank you for your post and welcome to the Community.
Are you able to connect your receiver directly into the modem via ethernet to see if this resolves your concern?

Looking forward to hearing back. 

[PatrickD]

Hi Nick, I've had it plugged into the Giga hub as well as my router.  Didn't work in either case

[BellNick]

Hi there @PatrickD,

We just wanted to check in to see if you are still experiencing issues with your service?
 

[Brocoli]

Hi,

Brand new setup with Gigahub and android box.

We are getting a lot of errors 302 lately. Can someone shed some light on what is exactly error 302 aside from there is a connectivity problem? Every time we have the issue, we are watching a recorded program and then it happens. This is very annoying. Also, after reboot it spends too much time on the blue Bell Fibe Screen but finally comes back. Any hint? I guess listening to TV was just easier in 1980...

[BellNick · Accepted solution]

Hi @Brocoli 
Thanks for your post.
This error means that the receiver has lost connection to the media room, which is generally an internet connection issue. We would recommend using an ethernet connection or moving the equipment for a better WiFi signal if you're using WiFi.
Community is here should you have any further questions. 

[DaveD]

Hi everyone,

Trying to get my wired Fibe TV's working on asus router. Everything was great on the hh3000 for years, received gigahub and problems started. Installed own router through PPPoE and everything is fine except for fibe TV. Have to run wireless with week signals lots off drops and recordings don't work.  Streaming through comcast is fine.

Can anyone help?

Dave

[BellPatricia]

Hi @DaveD, welcome to the Bell Community, and thanks for posting.
Are you getting a specific error message? Can you share which receiver you're using, and if this is happening on more than one receiver?
We also wanted to check to see if you've had a chance to test further by plugging the receivers directly into the Bell modem instead of the router.
Let the Community know how everything is going.
- Patricia
 

[DaveD]

Hi Patricia

My receivers are VIP5662 and 2 VIP2502. I haven't  tried direct wired to gigahub which is in the garage. I could try that today. 2 receivers are wired in the basement which receive a very poor wifi signal from the ghub. wired through an AP the worked fine on the HH3000. I may have to set my router to AP mode which is something I don't really want to do but it should work as long as the gigahub can handle +>25 devices.

Dave

[BellPatricia]

Thanks for your reply @DaveD.

Keep the Community posted on how the additional troubleshooting goes. We will be here for you if you need further assistance.

- Patricia

[DaveD]

Hi Patricia,

Tried direct ethernet connection and that did not work. It always wants to connect wireless, once it connected wired with a 101 error. Wirelessly it seems to work, after a few reboots, no pause or fast forward probably because the PVR has such a week wireless signal.

Dave 

[BellPatricia]

Thanks very much for the update @DaveD 🙂

Have you had a chance to test while your router it is in AP mode to see if that stabilizes your service?

There is also an ongoing thread that you may find helpful as others have been discussing a similar error message Error 101 "something went wrong" (Fibe TV Whole Home PVR)

- Patricia

[DaveD]

Hi Patricia

Tried the router in AP Mode. Everything seems to be working fine. Wired Fibe TV and PVR seem to be working normally and internet speed is 1650 Mbps down and 980 Mbps up on PC. Will wait and see if everything is stable.

Dave

[Chamoun]

I have the same issue. Just switched from Rogers to Bell. I have used Bell before. in my old house. 

2 boxes worked and 2 give me that error. I spent 2 hours with Bell technician. 

My understanding is that the apps in the box work via my asus router (I am also using the PPPoE). However, the fibe TV has to conncet to the Bell Modem/built in router. Therefore, you need strong wireless signal from that modem and good luck with that. The built in wifi is very weak. 

I find the technology archaic and disappointing. 

In addition, I just discovered that Netflix does not work on 3 out of the 4 boxes that I have. I googled it and it is a real problem without a solution. 

[Guywhocooks]

Error 302 is a terrible thing and you can call their tech service and they have no idea what it is. I got it on my first day at Bell & frankly I don't know how many calls it will take to try to get it figured out. I tried to look for info at Bell but they have nothing online about it. Maybe in the morning I will be able to find a real tech person I hope.