@Aptic
I will require you and comment.
"as of yesterday I can now scroll back 24 hours and rewatch previous programming.
However, when I start the app and go to the guide, rather than displaying the current programming, the guide starts on yesterday."
I was able to replicate this on two fire sticks and my bell streamer.
I did as you described. I scrolled back 24 hours and rewatched (restart) TV programming from the day before.
One thing I am unsure of is what you did between ending watching and returning to the app, but I tried a couple of things and got your result of yesterday coming up, not current date time .
I tried two things.
- Click home on fire stick home button to watch something else.
- When I went back to the menu, I got your result of guide where I left off on last date played
- Next I tried turning fire stick off while app was playing
- I got same results with last date and time on guide
One last try.
- I used go back often historically called return button
- 3 times
- First to return to info layover with restart button
- Then return to guide.
- Guide is at the last date time still
- Return one last time, it goes to current date time.
- Next time you open the app, it opens to current date time as it seems you expect and I would to. When I leave an app, I expect to start clean and many apps then give you previously playing, etc if you want to go back but once I am done with replaying a show, and leaving an app, if I want to go back, I choose as I normally would, not expecting the last state left in.
So solution. Before leaving the app, click return key three times to get to current programming.
If you forget. Return key will get you to current progranmming
Now if bell would just document these changes, but a skilled documentors would probably look at this and go huh, why did you program it this way. When skilled documentors and users get confused on the actual changes and test the changes thoroughly to create simple direction saving user time and frustration, it takes guessing our of the picture and creates happy customer, although I know you can never please everyone, but you can at least keep it simple to learn. It saves support time and money and escalation requests to. Win win.
A simple description documentation and pr statement.
In response to the concerns we have listened.
We have returned the traditional restart scrolling feature to the fibe TV app on the supported devices. At this time this does not include the Fibe TV box 7802.
If the current state is as intended around the last date viewed versus current date. Following instruction
Prior to exiting the app through home on fire stick and other devices or turning off devices note that the guide will return to the last date time set when you began.
It is recommended, unless you wish to return to that date time the next time you open the app that you
Step step step
To return to the current date time for your next time you open the app.
There. Documentation and pr written. Not including testing time, that took five minutes.
I say why isn't bell doing this or is their bottom line struggling so much that these details are being dropped. This was not the bell I knew before two years ago and I continue to help but as I have said, I tell it like I see it.
Sincerely Bruce.
Nice to see more documentation and subsequent support as well as making changes of adding back features although with odd behaviours that can be documented and or tweaked, but how about proactive not reactive work. Unless lost customers overloaded support and frustration is the only option financially, then bell has a much bigger problem.
