Free preview channels not working

[_customer]

Free previews this month include bravo, HGTV and T&E from sept. 01. As of September 6, they are still not working for me. 

[jay55]

have you tried contacting an agent online or called  them for help?

[ZaneP · Accepted solution]

Are you subscribed with the Bell Fibe TV app? If you use the Streamer (or other device), you should reboot it after adding the channels. If they still don't show up, log into My Bell and have an online chat with support.

[_customer · Accepted solution]

Thank you! The rebooting of the set top box made it work.

[BROWNIE]

Yes hello why is the bravo free preview channel 1411 not working but the other free preview channels are 

[WelshTerrier]

Good Day.

How are you accessing the Bravo 1411? I have you just verified that is working on Bell Fibe TV & the Fibe TV app. on channel 1411. Which TV receiver are you using?

Have you verified that it has been added to your channel list in your Menu and Guide settings? You may need to add Channel 1411. Select > Settings. Menu and guide. Select > Customize guide. Choose channel. Follow the prompts. & save. remove

The instructions I have provided are for the VIP 5662W & VIP2502.

I have included the following web link to assist you in Customizing the TV Channel Guide. Select your remote. Select > Step-by-step tutorials. The instructions to Customize the Guide are included in a tutorial.

Support: Receiver and Remote Control - Bell Fibe TV

Take care.

[BROWNIE]

I am using the bell expressvu 6131 receiver

[WelshTerrier]

Good Day.

Have you re-synced your channels?

I can't access some of the channels that I've subscribed to : Why am I missing channels? (bell.ca)

6131 HD Receiver: User guide and support from Bell TV

Take care.

[TV viewer]

I’m not getting any of the free previews 

[BellKris]

Good morning, @TV viewer. Welcome to the Bell Community, and thanks for your post.

For the Bell Community to be better able to assist, could you please take the time to review the following questions and provide further info?

• Could you please share which television service you subscribe to and which receiver model you have?
• Have you tried rebooting all your equipment (receiver and modem)?
• Are you experiencing any other channels issues or just missing the free previews?
• Are they missing from your guide or are they indicating you're not subscribed?

Looking forward to hearing back from you. Best wishes.

[EssentialTremors]

Why is it I cannot access a free preview Channel. Every time I go to it it says that I have to pay first. Thank you.

[WelshTerrier]

Good Day.

Which Bell TV service do you subscribe to? Bell Fibe TV or Bell Satellite TV? Which TV package do you subscribe to? Which receiver or device are you using to access the Free Preview Channels?

In order to access the Free Preview Channels on Bell, you must be logged in to your MyBell account. If the channels are not listed on your Fibe TV Guide, you will need to customize your guide & add the stations you wish to view.

Please refer to the attached web links for further Free Preview Channel details.

Enjoy free previews with Bell Fibe TV

Free Previews Channels | Bell Canada

Let us know if you require further assistance.

Take care.

[BellPatricia]

Hey there @EssentialTremors  

Thanks for your post!

I wanted to check in and make sure you are able to access the Free Preview channels.

If you are still having trouble after trying @WelshTerrier's suggestions please try rebooting your equipment as well.

Keep us posted.

@BellPatricia