Global TV app - Authentication error

[Sweetginger]

I'm trying to activate the Global TV app on my TV. I put in the code and tried to login with the mybell account. It doesn't do anything. Please help.

[Pkadoche]

Hello 

I'm.trying to signon to the  global tv app. I registered. When I go to sign in on the global tv app - nothing happens. I put in my password and hit enter. The password disappears. I uninstalled and reinstalled my app. That did not work. Hope you can help.

Thanks 

Patricia K.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information you have provided; I can only speculate that you have selected the incorrect television service supplier, entering the incorrect website login credentials or accessing the Sign in screen. (There are 3 sections that require information.) If you are already signed in on another device, browser, etc., you will see a window pop up with ""This fedportal.ges.bell.ca page can't be found".

Please clear your browser history / data / cache, uninstall the Global TV app and restart your device. After it has restarted, reinstall the Global TV app and once you click log in, please be sure to select "Bell" Please read & follow the onscreen instructions.

You mentioned that you uninstalled & reinstalled the app. Have you restarted your computer & mobile device?

Please check out my previous reply for a complete list of suggestions.

I have tested logging in & out of the Global App on an iPhone, iPad, & two different web browsers, Edge & Chrome.

1. Which device or browser are you trying to log in to Global TV app with?
2. Are you selecting Bell as your TV provider?
3. Correct website if signing in with a browser? Global TV - Stream Live TV Series & Full Episodes
4. You must use your MyBell username & password credentials in order to login to the Global TV App
5. Have you cleared your, cache, cookies, etc.?
6. Restarted your device?
7. Have you tried using a different browser or device?

Let us know.

Take care.

[Hal G]

Global tv app is till giving authentication error...worked fine 3 days ago....

[Just me]

Really? It's NEVER worked for me! Bell's IT team can't seem to figure this issue out which has been occurring at least last 9 months!

[BellPatricia]

Hey @Hal G & @Just me 

Thank you for posting.

What type of device(s) are you using?

Have you already tried uninstalling and reinstalling the Global TV app, as well as logging in on a different device?

Have you entered the activation code from your device on the global website? Check out this Helpful reply where you will find a link to the activation page.

Keep the community posted and report back if you continue to have trouble. 

@BellPatricia