HDPVR not powering on

[Carmen11]

Hi, I am struggling to figure out why my PVR won't turn on. I have tried unplugging it and waiting to plug it back in, and have checked to make sure that both ends are properly plugged in. Despite the fact that it shows no sign of life, the box does heat up when plugged in, which tells me that it is at least receiving power.

Of note: The Bell Remote does work. When I press the power button, the remote lights up green. The problem seems to be with the box itself which does not show any lights at all. 

Any idea what the issue might be?

[Daniel Jacques]

Arris 4k VIP5662W not turning on - measured the PS and it is fine

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

You mentioned that you have power at the source. Please have a look at this checklist that I put together for you:

1. Do you have power at the VIP5662W PVR?
2. Is your PVR connected using wireless or ethernet cable?
3. Are there any lights at all on the PVR? Power light? Blue light? Receiver green link bars & light?
4. Does you TV power on?
5. Are you using a power bar? If so, check to see if power is at the plug & that it is turned on?
6. Have you checked your Remote control batteries?
7. Are cables secured & attached to the pvr & TV?
8. Are all of the cables in good condition? HDMI ?
9. Have you tried to unplug the PVR from the power source. If not, then you should do so, & then plug it back in after waiting 25 seconds.
10. Have you tried any other trouble shooting? Bluetooth® Slim: User guide and Support from Bell Fibe TV
11. Have you contacted Bell Tech Support - Fibe TV? Call: 1 866 797-8686

Take care.