I have intermittent problems with the TV signal becoming pixelated on some channels. I want to test the Wi-Fi signal strength on my devices, but mostly on the TV streaming box. I installed the Bell Wi-Fi app on a tablet and was able to test internet speed on all devices that are turned on. There is no speed problem with these devices.
However, even if I turn on the Arris Fibe TV streaming box and the TV set, it's not showing in the devices list of the Bell WI-Fi app. See attached screenshot.
What am I missing?
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@BellNick, after sleeping on it, I finally managed to make the Fibe TV device show up in the Bell Wi-Fi App and to make my TV service work normally.
From the “Oops screen” where I was stuck, I entered 4-4-4-4 on the remote to get out, and then went through the Google TV skipping procedure you sent me. At the end, I clicked on “No, I don’t want Google Assistant on this device” and was returned to the normal menu.
And yes, the Bell remote is now paired with the TV, despite what the the Oops screen says.
Resetting the VIP 7802 to factory default is what made me able to then connect manually with my home network. The rest of my problems is me fighting against quirks of the initial setup procedure.
See the screenshot showing Fibe TV in the Wi-Fi app.
I won’t be needing a new Arris VIP 7802 box after all.
I’m looking forward to see if connecting to my home network with excellent signal quality helps with the intermittent pixilation. This is the initial problem I was trying to solve when I installed the Bell Wi-Fi app.
Thanks a lot for your help!
