I am frustrated with the changes that have occurred. We have had our fees increased and yet services have been diminished. The issues I describe below are new occurrences as I had functionality to all before.
Searching
- I used to have a clear button to clear selection of search, now you have to backspace to clear choice.
- On demand shows have now been eliminated, only current shows.
- Search does not work in complete alphabetical order
- When selecting an option to find out times I sometimes get an error message so have no clue when the show is actually broadcast.
On demand
- When choosing a show to watch, unless you watch the complete show, if you got back it starts at the beginning again and as there is no fast forward function this is a waste of time.
These are simple functions and I wonder if the "geniuses" who are eliminating these functions are actual users.
I was told that a lot of the changes that are happening is because they are trying to make the actual TV functions the same as if one is using the app.
Many people still watch on an actual TV and not on a phone, computer or tablet.
Are there any others out there who are just as frustrated, of course, speaking to customer support yields no useful information.
