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What is the make & model of your Bell Satellite receiver? Do you see any error codes on the front of your satellite receiver? If so, please provide us with this information.
Bell Satellite TV SmartCard Error codes
It is not at all beyond the realm of possibility that the Smartcard you did receive is defective. Please check for any scratches, cracks or damage to the card. If there are no visible problem signs on the card, let's try reinstalling the card once again:
I will assume that you have already reviewed & followed the instructions in the letter accompanying your card and have replaced it in your receiver, you can: Activate your SmartCard online now.
Steps to replace your SmartCard:
- Turn on your TV and Bell Satellite TV receiver. Do not remove your existing SmartCard until you reach the appropriate step in these instructions.
- Access the System Info screen on your Satellite TV receiver. You may access System Info by doing any of the following:
- Press the System Info button on the front panel of your receiver, if available.
- Press the Menu button twice on your Bell remote control.
- Press Power on your receiver and then press the up arrow button.
- Take note of the receiver number. You will need it to identify which receiver is paired with your new SmartCard.
- Manage your equipment in MyBell.
- Select Replace SmartCard.
- Enter the new SmartCard’s number (it is printed below the barcode) in the SmartCard number field.
- Locate the SmartCard slot on your receiver. Depending on your model, it is either exposed or behind a protective panel.
- Remove the old SmartCard, if any.
- Insert the new SmartCard with the barcode facing down and to the right.
Once you have completed the activation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to 2 hours.
If your Smartcard will not activate after following the previous steps mentioned earlier, there may be a problem with your Satellite receiver and / or the Smartcard itself.
Please contact Bell Satellite Tech Support for further assistance. Please call: 1 888 759-3474
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
