Nothing will record - Issue with hard drive VIP5662?

[lcaine]

All of a sudden our receivers stopped recording our series. Contacted Bell and worked with a great tech person. In the end, I was sent a new receiver. Well - it does not record either. Does anyone have any ideas on what to try next? I am missing out on all my shows being recorded :(.

[BellPatricia]

Hey there @lcaine,

Welcome to the Bell Community 🙂

Can you share which modem, and what type of TV receiver you have? Also is this affecting all of your recordings, or just a certain channel/show, and can you clarify which channel(s)/show(s)? Also, are the recordings missing from multiple receivers in your home?

Normally the reasons below are why the event may not have recorded:
- Incorrect event information.
- Program change by the broadcaster.
- No available recording stream at schedule recording time (due to multiple recordings in progress).

We recommend that you try searching for alternate play times and then recreate the timer. If you are recording a series please also delete and then recreate the series recording to see if that makes a difference.

Keep us posted, and let the Community know if you have any other questions.
- Patricia

[lcaine]

The modem is a 3000. 

One of our receivers says 4K on the front and the other receiver says VIP 2502. 
neither receiver is recording. We have tried recording live TV, a single show, a series and live TV on various channels, and nothing is recording, although the red symbol shows like it is recording

[BellPatricia]

Hi @lcaine,

Thank you for your reply, and for all of the steps you have already tried.

We would also like to clarify; are you scheduling the recoding directly on your receiver or via the Fibe TV app?

Hope to hear from you soon,

- Patricia

[lcaine]

I usually use the receiver directly, but also tried the app, and that also did not record

[BellPatricia]

Hi there @lcaine, 

It's possible this is caused by a defective hard drive, and we would like to test a bit further. 

Can you please start watching Live TV, and then hit the record button and let us know if the recording light that is on the receiver turns on? 

If it does not turn on, we recommend that you remove the hard drive from the receiver (squeeze the two tabs on the hard drive so you can slid it out, and put the hard drive back in), and check again to see if you can record successfully.

Looking forward to hearing back from you.

- Patricia 

[lcaine]

OK I am not sure what happened, but all of a sudden it is working! Thank you so much I don’t know what you did or didn’t do but it is working now

[Magicman]

I have set up shows to record on my PVR receiver VIp5662W. It shows they are scheduled to record but when I look for the recording it is not there. It worked ok until about mid February this year then started to not record intermittently. I have rebooted many times, cancelled recording and set up recording again with no luck. Suggestions?

[BellPatricia · Accepted solution]

Good day @Magicman,

We are glad that you have reached out to the Bell Community 🙂

Do you ever schedule any of your recordings in the Fibe TV app while your receiver is not on?

Is this only affecting a certain show, or is it several? When you schedule a new recording do you see a red recording light on the front of your VIP5662W? If not, please check out our post for a tip on removing the hard drive from your receiver. 

If you do continue to experience an issue with scheduled recordings you can try performing a factory reset. However, if the issue persists it may be that the hard drive is faulty and a replacement receiver is needed.

Let us know how everything is going,

@BellPatricia 

[Magicman]

so I started Live Tv hit record and the red light did not go on in front of the receiver. I took out the hard drive, waited 30 secs then put back in. Played Live Tv, hit record on a show- no red light again. Faulty receiver?

It is impacting any show I try to record not just one channel.

[WelshTerrier · Accepted solution]

Good Day.

Thanks for replying to & following up on @BellPatricia suggestions. It is now time for you to contact Bell Fibe TV tech support. It appears that your hard drive is faulty. To reach Fibe TV tech support, please call: 1 866 797-8686

Thank you once again for updating the Bell Community Forum.

Take care

[Magicman · Accepted solution]

I did a hard reset on my unit and it recorded fine afterwards. 

[Rock017]

I think the hard drive might be damaged. Past couple of days it has not recorded scheduled programming and movies saved are freezing or starting part way through. VIP5662W, it's about 7;years old is it possible at end of life?

[WelshTerrier]

Good Day.

Yes, it is very possible that the hard drive is no longer functioning on your VIP5662w. Telltale signs are incomplete  or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

You can try rebooting your PVR by unplugging it from the power source to see if this will make any difference.

If this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced, the representative will let you know if your equipment is under warranty and if charges apply. Please call: 1 866 797-8686

Depending on your location, you could receive your replacement equipment within five business days. When you receive your replacement, follow the enclosed instructions to return your existing equipment back to Bell within 30 days.

Take care.

[Alek]

Hi,

Recording shows has stopped working on both my PVR and FibeTV online. All my scheduled shows are displayed but it never records.