Good Day & Welcome to the Bell Community Forum.
Thank you for reaching out and posting your problem.
As you know, this is a peer-to-peer website. As such, we do not have access to your account and equipment records. It is somewhat difficult to solve your problem with the limited information you have provided.
In order to assist you further, we need for you to provide us with some further information.
- Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV?
- Please tell us more in terms of the equipment that you are using. Model on PVR?
- You mentioned that you have two accounts in two separate homes and you are experiencing issues on one but not the other.
- Do you subscribe to Bell Internet? If so, which model of modem do you have?
- Please tell us more about the make and model of your TV and how it is connected to your PVR?
- How is your PVR connected to your TV service? Wireless or wired connection?
- Has this been an ongoing problem or has this just recently began?
- Are you experiencing any other recording & playback issues? Freezing, split or multi-part recordings, picture freezing or breakup, etc. If so, this may be caused by an equipment or hard disk failure, loose connection, signal loss, etc.
Have you tried to do any troubleshooting?
Have you contacted Bell TV Tech support and discussed your recording issues with a service representative? If not, please call: Fibe TV 1 866 797 8686 or for Satellite TV: 1 888 759-3474
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
