Philips Roku TV only receiving audio

[Arrech]

Bought Philips 55 inch roku tv March 29 2025. Tv worked fine out of the box until August 22 2025, no i have no picture only audio, issue is only present with the bell receiver, If I connect Laptop via HDMI  I get picture and audio,  Philips customer support claims problem is with Bell, Bell tells me it's Philips, I'm caught in middle, any useful work arounds out there?

[WelshTerrier]

Good Day.

@Arrech  Please provide us with more information, E.g. Make and model of your of your TV. Which Bell TV service do you have and how is this connected to your TV? Which device are you using? Bell Receiver, Streamer, or another streaming device such as Amazon Firestick, etc.

If you are using the Bell Fibe TV app, it is not directly compatible with Roku TVs; there is no Bell Fibe TV app available on the Roku platform. However, you can still watch Bell Fibe TV on a Roku TV by using a workaround: connect a compatible device, such as a Bell Streamer, Chromecast, or Amazon Fire TV, to your Roku TV's HDMI port and install the Fibe TV app on the device that you are using. You can then use the device to watch the Bell Fibe TV app on your Roku TV.

We need to know more before we can answer question.

Take carel

[Arrech]

Tv is 6600 series LED LCD TV 55PUL6673/F6 roku os, receiver mode is VIP7802, nothing else is connected to the television service is bell fibe tv, hope that helps. As I'm gearing up for a fight with Philips as the problem didn't start until their last firmware update.

[WelshTerrier · Accepted solution]

Good Day.

Thank you for providing this information. I wish there was something more I could do for you. The problem appears to be directly related to the firmware update that was recently installed on your TV. You should be able to use any active HDMI input. I checked out the specs for your TV. It is manufacturer discontinued. It does have 3 HDMI inputs one of which is eARC/ARC.

After the firmware update, have you tried resetting the TV back to factory default then running the Guided setup once again?

In the interim, you can still watch Bell Fibe TV on a Roku TV by using a workaround:

• Connect a compatible device, such as a Bell Streamer, Chromecast, or Amazon Fire TV, to your Roku TV's HDMI port and install the Fibe TV app on the device that you are using. You can then use the device to watch the Bell Fibe TV app on your Roku TV.
• The Bell Fibe TV app, it is not directly compatible with Roku TVs.

Take care.