Good Day.
A red light on the receiver indicates that there is no connection and / or a very poor connection between the receiver & modem.
Which model of Bell modem do you have? Which model of receiver do you have?
- Have you fully powered off the receiver by unplugging it from its power source, waiting 20 seconds, powering your receiver back on? With your TV powered on, does the blue Bell logo appear on your TV screen?
- How is your receiver connected to the modem; wireless or wired with an Ethernet cable?
- Are there any obstructions between the receiver & modem that would block the wireless signal?
- Are you experiencing this problem on any other TV's that you might have?
- Are there any error messages on your modem?
- Have you tried to do any troubleshooting?
- Have you run the Bell Virtual repair tool?
Fibe TV: troubleshooting tools, virtual repair tool and support
If after reviewing the above suggestion & you are still experiencing a receiver problem, you should contact Bell Fibe TV Tech support at: 1 866 797-8686
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
